1. DST Online Training This session covers a range of topics relating to the DST Web Initiative. We are showing what we use and what is available for you to use. Sept. 25, 2004

2. Class Agenda Communicate the DST Web Initiative Goal/Vision –Importance of Web components to DST Train on how to take advantage of the DST Support Portal DSTDocs –SOAK Project Overview Looking ahead

3. DST Web Initiative

4. DST Support Desk Overview and Importance to DST –Tracking –Efficiencies –0/50/100 Rule 2968 jobs created by DST YTD 926 jobs created YTD by stores Avg over 22 jobs completed daily

5. Customer Components DST Customer Support Desk DST Site http://dst.sitemax.comhttp://dst.sitemax.com DST Docs Site http://dstdocs.sitemax.comhttp://dstdocs.sitemax.com

6. DST Support Portal Location –www.myjohnstone.com/dst –Login Site Components –Welcome –My Profile –Job Creation –Job Tracking –Job Editing –Knowledgebase –Other Resources

7. Login Password is DST + store# EX: DST123 Username is first letter of first name plus your last name. EX: JDOBYNS

8. Support Site Breakdown Welcome My Support Issues Request Support My Profile Knowledgebase FAQ Other Resources

9. My Profile Update and/or maintain your user profile (including company info)

10. Job Creation Help us help you! Less is _NOT_ more!!! More is more! Required field –Description of problem –Menu path –Job type

11. Request Support Required Info-Must select support type Required Info-Must provide description of problem. Please provide as much detail as possible. Required Info –Must have a menu path entered.

12. Request Support Very Helpful to reproduce your results Detailed Error messages are good too. OK, we know its wrong, but what makes you think it is wrong?

13. Job Tracking Open Jobs

14. Job Tracking Resolved Jobs –Job# –Category –Status

15. Job Editing Update your own jobs instead of creating new jobs in order to update existing. Just open, type and post! Click on a job to open

16. Job Editing Add Audits here View Audit trail here Post it by clicking here

17. Job Editing Upload and attach documents to a job Open job Click Browse to find your document Click upload to attach to job

18. Knowledgebase Most popular help articles displayed Browse the categories Click on the questions to view the FAQ’s Try the doc link for detailed docs*. *being updated weekly

19. Knowledgebase Sample FAQ Real-Time FAQ

20. Knowledgebase FAQ Categorical Breakdown Link to online documentation

21. Other Resources Links for DST Hardware –Printers –Equip. Ordering Software –AccuTerm Ordering

22. Integration Welcome Screen Help Screen Other Resources Sample Store Sites –Jacksonville, Waterloo and Detroit in-house sites

23. DSTDocs SOAK Project overview –Searchable Online Accessible Knowledgebase –Moving all DST documentation from off-line formats to online. –Centralized doc processes Version Control –Integrate off-line help with online docs –Searchable –Sharing the knowledge

24. DSTDocs http://dstdocs.sitemax.com

25. DSTDocs Buyback Process

26. DSTDocs Parameters

27. DSTDocs Searchable docs

28. DST Site Project Updates –EX: Sig Cap Monthly Bulletins Annual Mtg Info Upgrade Info Important DST Info

29. DST Site Searchable

30. Future Foundation Review FAQ’s Growth Documentation Growth

31. Thank you for coming! Jeff Dobyns Email: jeff.dobyns@johnstonesupply.com jeff.dobyns@johnstonesupply.com Phone: 503.419.9016