1. Electronic Signatures: Streamlining the Sales Process Shawn Hickey – Manager of Product Management Grant Ramsey, J.D. – Solutions Manager, Contracts Perceptive Software, LLC November 14, 2012

2. Agenda Who is Perceptive Software? Sales Contracts: the old way – Paper based signature problems Sales Contracts: the new way – Electronic signature benefits Challenges Questions?

3. Perceptive Software © 2011 Perceptive Software Founded in 1995 in Kansas City Enterprise content management software + solutions – Content in Context Customers in 30+ countries Regional offices in London, Paris, Frankfurt, Amsterdam, Madrid, Milan, Budapest (support center), Geneva, Dubai, Sao Paulo, Singapore & Sydney Acquired by Lexmark International in June 2010 – Operates as a stand-alone software business within Lexmark 10-year compound annual growth rate of 35%+ One of the 10 largest ECM providers in the world

4. Signature Types Electronic Signature Electronic equivalent of a handwritten signature Checking a box, typed or applied with a mouse or touchpad Creates audit history that includes sender and signer verification Biometric SignatureCertified Signature Digital signature A subset of an electronic signature Signer must have a digital certificate from valid authority Includes PKI (public key infrastructure) encryption technology

5. 1 2 3 The Old Way

6. Audit and Verification Issues 100345 12/2/2009 13:05:09 register 100345 12/2/2009 13:15:12 define permit 120443 12/2/2009 13:16:24 re-open case 100345 12/2/2009 13:17:11 confirmation 138332 12/2.2009 13:19:43 reservation 120443 12/2/2009 13:16:24 re-open case 100345 12/2/2009 13:17:11 confirmation 138332 12/2.2009 13:19:43 reservation No visibility into the signing process Process inefficiency Process inefficiency Paper-based Signature Challenges © 2012 Perceptive Software, LLC. All rights reserved.

7. 1 2 3 The New Way X

8. Benefits Remove barriers to signing – No more manual document handoffs – Eliminate delays and paper costs Know where things stand – Complete and instant visibility – Reporting/Status notification Automate the signing process – Integration into existing systems – Straight-through processing Get it right the first time (customer satisfaction) – Complete audit trail for every signature – Eliminates mistakes and rework © 2012 Perceptive Software, LLC. All rights reserved.

9. Challenges Embracing change – “Old School” AEX’s International compliance – Global Adoption Sales Department and Customer Education Lexmark Buy-In

10. Questions?