1. Christian DeVoll March 25, 2010

2. Preliminary focus: Fixed Route Best Practice site visits Serious loss/Root cause analysis Projects underway Next steps for IRM…

3. Best Practice Assessments 20 properties have been assessed Remaining 4 will be assessed by the end of next month 4 visits per property What are the emerging trends?

4. Serious Loss/Root Cause Analysis 35 incident/collisions completed Focus on high exposure incidents/collisions Recommended corrective actions identified in Best Practice report What trends are we seeing Repeat offenders Policy enforcement inconsistencies Collision preventability vs passenger injury assessments

5. Projects underway Pilot program for Workers Comp Threat and Vulnerability Assessment: TVA Consulting project for Boarding and Alighting Guidelines Pilot program for Bus Operator Driver Simulator IRM Workers Comp TVA BAG Simulator

6. What’s next for the IRM program Board presentation for Workers Comp Pilot Program Shift focus of Best Practice Assessments to Para- transit, Dial-A-Ride, Vanpool modes Bus simulator for Board Members at June Board Meeting

7. Questions??