1. Organizational Design, Diagnosis, and Development Session 14 The Management of Change

2. Objectives To understand the elements of a successful change program To review techniques for motivating change To understand the role of power and political support in managing change To review the implementation phase and techniques for sustaining change

3. Overview of the Change Process Stage 1 Planning & Preparation Exploration Diagnosis & Planning Commitment Building Stage 2 Implementation Train team Manage resistance Make adjustments Stay focused Stage 3 Transition Planned integration Evaluation Renewal

4. Exploration Stage Identify need or opportunity Build political support Create readiness for change Develop the contract

5. Building Political Support Assess power of the change agent –Position power –Individual power Knowledge Personality –Coalition power Identify key stakeholders

6. Create Readiness for Change Develop a sense of urgency –Confront reality, Visit success, Bring in the consultant Discrepancy analysis Convey positive expectations Deal with resistance to change –Communication and listening –Participation and involvement

7. Develop the Contract Mutual expectation Time and resources Ground rules

8. Diagnosis and Planning Plan for getting needed data Implement diagnosis Plan and implement feedback sessions

9. Commitment Building Clarify roles of key players Communicate the vision –The envisioning process –Outcome orientation –Sharing the vision

10. Implementation - Managed Change Educate and train team members Implement the interventions Manage resistance to change Build feedback mechanisms, make adjustments Keep the focus on the vision

11. Transitions Institutionalize change Keep communication channels open Evaluate Develop a renewal plan

12. Backwards and Forwards Summing up: Today we examined the entire change process from identifying needs to evaluating the change. Getting the commitment of key players and stakeholders is important in the success of change. Looking ahead: Next time we immerse ourselves in the details of evaluation