6. If there is a problem and you are passing by without attending it; you are the biggest problem. – TTR. Losers are part of problems and winners are part of solution. – Shiv Khera. Biggest Problem

12. P rinciples for Problem Solving Listen Actively Think before Reacting Attack the Problem not the person Accept Responsibility Use Direct Communication Look for Common Interests Focus on the Future

39. Thank You 'K.Ramalingam