1. Rec 3530 Program Planning in Recreation and Parks Chapter 12 Program Monitoring “Four steps to achievement: Plan purposefully. Prepare prayerfully. Proceed positively. Pursue persistently.” --- William A. Ward

2. The Importance of Program Monitoring 1.Goals 2.Budget 3.Performance 4.Efficiency 5.Effectiveness 6.Stewardship

3. 1. Goals Derived from mission statement Operationalized through objectives Monitoring involves looking back at stated (written) goals and objectives to make sure they are being met

4. 2. Budget Tracking expenses Cost analysis Monitoring allows adjustments to be made; services may be expanded or reduced

5. 3. Performance Participant performance standards are set when objectives for each program are written Staff standards are set with job description and evaluation Monitoring helps track performance in these areas: program delivery participation, return rateemployee retention, maintenance timesick days accident ratesmarketing program

6. 3. Efficiency Track the ways resources are used Compare ways to use resources (time, facility, travel) Monitoring ---Changes/adjustments may be made to improve efficiency

7. 5. Effectiveness Does efficiency = effectiveness? Proposed changes take into account effect on – Customer satisfaction – Staff programming ease – Safety – Skill acquisition Monitoring provides balance of efficiency and effectiveness

8. 6. Stewardship Protect resources, both human and natural Spend funds wisely Provide for community health and well-being Monitoring may be done through environmental impact statement, fiscal reporting, etc.

9. Specific Program Monitoring Systems 1.Registration and reservations 2.Participant program orientation 3.Marketing delivery

10. Registration and Reservations Registration--- signing up participants Reservation system--- prioritizing recreation space R & R systems track participant information RecWare and RecTrac are examples of computer programs used for tracking participants, reservations, maintenance, schedules, budgets, etc.

11. Participant Program Orientation Used before and during programs Prepares people for participation Sets and analyzes expectations Ensures safety

12. Marketing Delivery Provides information on participants and website visitors Gauges effectiveness of marketing strategies & promotional campaigns Refines target market Identifies groups NOT served

13. Other Program Monitoring Systems Registration records Attendance records Expenditure records Program contracts Accident and Incident Reports Computer-based records * * *