1. The Infrastructure Optimization Journey NameTitleCompany

2. Agenda People Ready Infrastructure How do you get there? TCO benefits of the journey Customer example How to get started

3. People Drive Business Outcomes

4. Business Productivity Optimization Core Infrastructure Optimization Application Platform Optimization The Role of Software

5. Companies in the top 25% of IT capability grew revenue 6.8% faster per year than their peers in the bottom 25% of IT capability. The firms in the top 25% of IT capability enjoy 23% higher revenue per employee than their peers in the bottom 25% of IT capability. Isolating the impact of all IT functions on Productivity shows that IT Infrastructure is a key determinant of superior productivity. Managers in firms that are supported by better information systems have significantly better insight into, and control over, key dimensions of their business. Information technology fuels profitable revenue growth Firms with better IT have more productive employees Robust IT infrastructure is a key driver of productivity and growth Information technology gives managers more insight and control Source: Enterprise IT Capabilities and Business Performance, Marco Iansiti, David Sarnoff Professor of Business Administration, Harvard Business School George Favaloro, Principal, Keystone Strategy, Inc-March 2006 Infrastructure Effects Business Performance

6. How Do You Build a People-Ready Infrastructure?

7. End User Productivity Poorly Integrated Solutions Security Threats Competition Technology Change Regulatory Compliance Cost Reduction Heterogeneity IT Service Management Enterprise Challenges of Today

8. 8 Technology sequencing framework to build Infrastructure for a People Ready Business Maps IT to business needs Drive cost reduction, security & efficiency gains Backed by analysts Provide guidance and best practices for step-by-step implementation Models Meeting the Challenge Infrastructure Optimization

9. Microsoft’s Promises to You Enabling IT Pros & Development Teams Across the IT Lifecycle

10. Optimizing Your Core Infrastructure

11. Microsoft’s Promises to You Enabling IT Pros & Development Teams Across the IT Lifecycle

12. How Can We Help You Build An Infrastructure For A People-ready Business? Core Infrastructure Optimization Model Cost Center Uncoordinated, manual Infrastructure Knowledge not captured More Efficient Cost Center Managed IT Infrastructure with limited automation and knowledge capture automation and knowledge capture Managed and consolidated IT Infrastructure Infrastructure with extensive Automation, knowledge captured and re-used Fully automated management, dynamic resource Usage, business linked SLA’s. Knowledge capture automated and use automated Business Enabler Strategic Asset

13. FY07 Core IO Model Capabilities Manage Complexity, Achieve Agility Fully Automated IT Management Lowest TCO and Highest ROI Efficiency Protect Information, Control Access Minimize Security Risk Enable appropriate access IT is a Strategic Asset, Competitive Differentiator Desired State CROSS-MODEL ENABLERS Desktop, Server and Device Management Security and Networking Identity and Access Management Data Protection and Recovery IT and Security Process Identity PresenceRights MgmtNetwork Access

14. No common identity management model Identity management for user identification Centralized configuration and authentication, information protection infrastructure Centralized administration, Federated Identity Management No server- based identity or access management Users operate in admin mode Limited or inconsistent use of passwords at the desktop Minimal enterprise access standards Active Directory for Authentication and Authorization Users have access to admin mode Security templates applied to standard images Desktops not managed by policy Policy and Security templates used to manage desktops for security and settings Directory and certificate-based Information Protection Infrastructure Certificate Provisioning & Authorization for Mobile Devices Centrally manage users provisioning across heterogeneous systems Federated Identity Management across organizational and platform boundaries Technology View of the Model Example

15. Reactive Ad hoc Problem-Driven “Avoiding Downtime” Reactive Stable IT Request Driven Change Management and Planning “Keeping It Running” Proactive Accountable Increased Monitoring Formal Change Management SLA’s Improvement Predictability “Quality Driven” Proactive Optimizing Costs and Quality Agile Self Assessing and Continuous Improvement “Taking The Lead” Most effort spent in: Process Culture View Microsoft Operations Framework/ITIL in IO

16. Dynamic Systems will result in reduced costs, improved reliability, and increased responsiveness across the entire IT life cycle Faster, more efficient development resulting in IT systems that are Designed for Operations Responsive, policy-driven IT systems that are self managing, reliable and cost effective SLAs that are met or exceeded resulting in satisfied business units and productive end users What is the Destination?

17. Multi-level: operating systems, system resources, applications Architect  Developer  IT Pro Capture knowledge in models ITIL-based IT and Security Process Security & Networking Desktop, Server & Device Mgmt Identity & Access Mgmt Data Protection & Recovery Knowledge-driven Management Virtual Infrastructure Design for Operations How Can We Help You Get Dynamic?

18. TCO Benefits of Core Infrastructure Optimization

19. Source:GCR & IDC data analyzed by Microsoft, 2006 Multiple Directories Multiple directories No PC Management Many passwords; SDcalls Manual user provisioning Single directory for Auth One authentication directory $1320/PC Cost$580/PC Cost$230/PC Cost Automated provisioning Meta directory Single Sign-on Auto password reset Auto user provisioning None No PC life cycle strategy Many hardware configs Many software config Many images Standardization 3 or 4 yr PC refresh Few hardware configs Few software configs Minimal # of images Stds Compliance Compliance auditing Compliance Enforcement Automated SW Distribution Minimal PC Security Ant-virus Reactive security Limited PC Security PC firewall Automated patching Comprehensive PC Security Anti Spyware Network Access Control Comprehensive PC Security = $160/PC Savings Standardization & Standards Compliance = $220/PC Savings Identity Management = $210/PC Savings Best Practices Can Optimize Infrastructure

20. PCs managed per IT FTE 100 200 300 400 700 0 Organization 500 600 76 $1,320 172 $580 442 $230 Avg PC’s per/IT FTE IT Labor/PC Source:IDC data analyzed by Microsoft 2006 20%60%20% Infrastructure Optimization Improves IT Efficiency

21. Microsoft’s Promises to You Enabling IT Pros & Development Teams Across the IT Lifecycle

22. Move from adhoc development on legacy systems to modern, team development and management throughout the SDLC Move from managing disparate data silos to a scalable, integrated data management platform Move from disconnected applications and services to SOA and adaptive business processes Move from data silos and manual analysis to real-time and closed loop analysis Move from no UX awareness to proactive collaboration of design and development Application Platform IO Model

23. 23 Advance the Business with IT Solutions Scalable, integrated data management platform SOA and adaptive business processes Real-time, strategy-driven closed loop BI analysis Modern, team development and management throughout the SDLC Linking IT and Development to build dynamic, optimized applications IT is a Strategic Asset, Competitive Differentiator Desired State Application Platform IO Model

24. Microsoft’s Promises to You Enabling IT Pros & Development Teams Across the IT Lifecycle

25. Unified Communication & Collaboration Move from basic e-mail & phone communication to secure unified business communications, from ad-hoc teaming to federated collaboration outside firewall Enterprise Content Management Move from content on files shares & poor discoverability to federated documents & records mgmt with integrated search capabilities Business Intelligence Move from data silos & manual analysis to real-time, strategy-driven closed loop analysis Business Productivity IO Model The journey to enhance IT’s impact on the business

26. 26 Microsoft Confidential Amplify the Impact of Your People Secure unified business communications Seamless collaboration with suppliers/ partners across the firewall Integrated repositories to manage documents & records, w/ advanced search for LOB data and people Real-time, strategy-driven closed loop BI analysis No shadow IT IT is a Strategic Asset, Competitive Differentiator Desired State Unified Communication & Collaboration Collaborative Workspace and Portals Messaging, IM/ Voice, Web conferencing Enterprise Content Management Documents & Records Management, Web Content Management, Forms Management, Search Business Intelligence Performance Management, Reporting & Analysis, Data Warehousing Business Productivity IO Model

27. Workspaces & Portals Messaging Presence Web Conferencing Doc & Records Mgmt Web Content Mgmt Forms Mgmt Search Reporting & Analysis Performance Mgmt Data Warehousing Improve Collaboration Between Regional Offices Secure Information Portal for Presidents Office How It All Fits Together IO Analysis + BDM View

28. “Microsoft and it’s partners want to help you plan, build and execute on your journey to Infrastructure Optimization” www.microsoft.com/iowww.microsoft.com/io for more details Visit www.microsoft.com/io for more detailswww.microsoft.com/io The Infrastructure Optimization Journey Identify where you are in the Infrastructure Optimization Models Identify highest impact options Identify biggest challenges Build a plan that maps to your business and IT priorities Work with Microsoft and/or our Partners to help you get started

29. © 2007 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

30. Standardized SP2 Scenario 1 Windows Vista Improves Infrastructure Optimization Standardized Scenario 2 Standardized Scenario 3 IT labor$560/PC IT labor$552/PC IT labor$542/PC Rationalized ~ $200/PC IT labor ~$342 Savings ~$352 ~$360 Win Vista’s OS Savings Drivers Imaging/Deployment Tools Improved security Improved reliability Improved diagnostics Advanced Group Policy Advanced data protection Better event viewing, tracking Win Vista’s Contribution to IOM User Account Control (UAC) Standard User Rights for Users Windows Vista Firewall Windows Image Management (WIM) ~$35 IT labor ~$507-525/PC