1. The Next Generation of ARM
Waypoint Resource Group

2. Leveraging Experience and Expertise
Waypoint capitalizes on the resources, compliance standard, and winning track record of TG, our parent company.
Strong financials, no debt, wholly-owned facilities
Industry-leading contact center expertise and infrastructure
36+ years success
Superior portfolio management strategy
Web applications and online consumer support
High compliance standards

3. NEARLY 4 DECADES OF FINANCIAL GROWTH
By the Numbers
RECOVERED IN 2015
795M $
NEARLY 4 DECADES OF FINANCIAL GROWTH
MANAGED
72.4B $
12B $
10M
FOR 4.6M BORROWERS
SINCE INCEPTION
UNDER MANAGEMENT
Customer
Interactions
194,000 SQ. FT.
in 2015
state-of-the-art, fully-owned facility, located near Austin, Texas
CONSISTENTLY RANKED IN 3
BEST-PERFORMING GUARANTY AGENCIES
TOP 5
180
agents
300
Years
Average
tenure
Open seats

4. Support For Your Business Needs
WAYPOINT
Portfolio
management
Call center
services
Collections
Risk
Segmentation
and analysis

5. Waypoint – The Next Generation of ARM
Industry-leading ARM solutions built with responsive, compliant measures at the core Customized support tailored to your needs including trending industry services like web chat Collaborative, transparent, easy-to-use feedback channels for clients throughout the revenue lifecycle Program managers trained to interface with clients, IT, and operational leadership team Guidance on the latest industry and regulatory changes

6. Waypoint Solutions SERVICE DETAILS Data and analytics
Deliver database-driven solutions for managing performing and non-performing portfolios.
Consulting
Offer strategic operational and regulatory guidance in support of client strategies and KPIs.
BPO
Provide state-of-the-art call center operations with highly secure interfaces in secure facilities.
Account servicing
Supply automated, compliant processes for performing, pre-write off, and collection portfolios with precise on-time reporting.
Back-office support
Support client challenges with back-office talent for labor-intensive or complex processes.

7. Pre-Write Off or Default Collections Post-Write Off Collections
Our Areas of Specialty
Performing Portfolio
Outsourcing
Inbound customer service
Outbound customer service
Up-sell/cross-sell/CRM
/inquiry
Snail mail processing
Web inquiries and support
Pre-Write Off or Default Collections
Scoring/strategy
First-party (inbound/outbound)
Third-party (inbound/outbound)
Pre-legal & legal
Legal collections
Litigation services
Contract replacement/ modification/redaction
Lettering
Skip tracing (inbound/outbound)
Collateral location services
Post-Write Off Collections
Pre-legal & legal
Small balance
Warehouse
Skip tracing
Lettering
Elect message delivery
Specialty collections for bankruptcy and deceased care
Placement models and strategies

8. Danen Shiek
(888)