1. Technology February 10, 2010

2. Updates Technology and Support Operations Integration Support Emerging Technology and Training Help Desk Update

3. Technology and Support Updates Service Pack 3 Recap of Production rollback Update on TEST status Next steps for improving processes Wimba Classroom Issues with bandwidth and audio drops Context Search Index (CSIM) Status update

4. Integration Support Section Backups Fall 2009 Archives Winter/Spring section count verification Helix Streaming Media Server Version 12 Upgrade UITS Security Audit

5. Emerging Technology Initiative Learning Platform Review (LPR) RFI Status SOCS RFB Status Pilots Wimba Pronto Respondus LockDown Browser ETI Confluence Space

6. Thank You! Technology Support http://confluence.umassonline.net

7. Resolved Issues include: IE8 Support Search Indexing of.docx,.pptx,.xlsx (all MS Office applications) Support of Rich Text Editor in Safari! Change ‘News’ to ‘Blogs’ Drag & Drop File Uploading Edit office documents from Attachments page.pptx support for viewer Remove Attachment not found error when adding Attachment Macro before uploading Background images/icons don’t display in IE8 Confluence 3.1 Upgrade –Date TBA