1. Peak LAN Project Group A:
Timothy Flannigan, Candace Hunt, Bobby McCrary,
Karie Smithers and Stacy Welk
MGMT 505: Project Management Fundamentals
September 18, 2011

2. Overview Company Profile Company Project
Identifying and Managing Milestones
Budget Constraints
Assessing Probable Set-Backs
Customer Satisfaction
Project Risks
Risk Assessment Form
Risk Response Matrix
Summary

3. Peak Systems Information Systems Consulting Firm, small
Meridian, Louisiana
- Manager aided by one peak professional and two interns from local university

4. Project
Design and install local area network (LAN) for Meridian Social Service Agency
Deliverables
Technical Requirements
Limits and Exclusions
Budget =<$90,000
Time limit = 1 month
Deliverables =
22 workstations & 22 laptops
Server with dual-core processors
Windows 2008 R2 service & workstation OS (Vista/Windows 7)
4 hours of intro training for client’s personnel
16 hours of training for client network admins
Technical Requirements =
Workstations with 17in flat panel monitors, dual-core processors, 2GB RAM, 8X DVD+RW, wireless card, Ethernet card, 80 GB hard drive
Laptops with 12in display minotr, dual-core processors, 2GB RAM, 8X DVD+RW, wireless card, Ethernet card, 60 GB hard drive and weight less than 4.5 lbs.
Wireless network interface cards and Ethernet connections
System must support Windows Vista/Windows 7 platforms
System must provide secure external access for field workers
Limits and Exclusions
System maintenance and repair only up to one month after final inspections
Warranties transferred to client
Only responsible for installing software designated by the client two weeks before start of project
Client will be billed for additional training beyond that prescribed in contract

5. Identifying and Managing Project Milestones
Hardware – Availability and cost of products to complete the project
User’s Priority and authorization – Who, and what the users will be granted access too.
In house network test - Organization with third party, and meeting the agenda with the customer
Client site test – Meeting test deadlines, and planning the observation period with the customer
Training completed – Complete all training to become self operational, and compatible

6. Milestones Key Milestones Target Date Hardware January 22
Setting Users’ priority and authorization
January 26
In-house whole network test
February 1
Client site test
February 2
Training completed
February 16
Hardware = acquire and install
Setting users = build profiles
Network test = test system for performance
Client Site Test = test user and system for performance
Training = provide user and administrator training

7. Budget Constraints Time phased-budget baseline
Helps identify the cost of tangible items, and resources to complete the project
It is overall important for the projects success to measure the projects performance
Monetary, and time sensitive budgets drive overall project success
Resource utilization – Make sure that all resources are being utilized to the highest efficiency
- Garner resources, and relations to complete the project at a low cost

8. Assessing Probable Set-backs
Accept possible set-backs during project planning for maximum readiness, and avoidance
Complete a risk assessment form to evaluate and rate possible risk during the project
Likelihood: 5 represents greatest to 1 with least probability of occurrence
-Impact: 5 represents gravest to 1 with least jeopardizing project deliverables
Detection Difficulty: 5 represents hardest to 1 with least difficulty

9. Customer Satisfaction
Customer Satisfaction displays a complete understanding of meeting the customers needs, wants, and expectations
The Project Manager is responsible for ensuring 100% Customer Satisfaction is meet.
Notify the customer of all needs, and possible set- backs to accomplish the project. This allows the customer to be involved, and ensure their decisions, and needs are meet within the project

10. Project Risks Identifying and Managing Milestones Budget Constraints
Technical Requirements and Deliverables
Assessing Probable Set-backs
Customer Satisfaction

11. Risk Assessment Form Risk Event Likelihood Impact Detection Difficulty
When
Milestones
not met 3 1
Each
Budget over obligated
Each Milestone
Timing of Resources
Customer Satisfaction 5
Setbacks: unexpected events
The higher the number the greater the risk/impact/difficulty.
Likelihood: 5 represents greatest to 1 with least probability of occurrence
Impact: 5 represents gravest to 1 with least jeopardizing project deliverables
Detection Difficulty: 5 represents hardest to 1 with least difficulty

12. Risk Response Matrix Risk Event Response Contingency Plan Trigger
Who is Responsible
Milestones
Mitigate: Structure development Plan
Share important tasks w/ workers
Complete before project kickoff
Team
Budget Restrictions
Mitigate: Set a time-phased budge
Plan accordingly
Must be worked into development plan
Managers
Timing of Resources
Mitigate: Prioritize and allocate resources
Have Replacements available
Implement timing throughout project
Customer Satisfaction
Mitigate: Educate & involve through completion
Understand project scope
Must have involvement start to finish
Project Manager
Setbacks: unexpected events
Mitigate: Plan into budget and time
Have a plan B
Identify risk throughout project

13. Summary Objective Milestones Budget Setbacks Customer Satisfaction
Risks

14. References
Dr. Susan Michie. (2002). CAUSES AND MANAGEMENT OF STRESS AT WORK. Occupational and Environmental Medicine, 59:67-72.
Erik W. Larson, Clifford F. Gray. (2011). Project Management the Managerial Process. New York: McGraw-Hill Companies, Inc.
Higginbotham, J. (208, March 31). Project Planning: Identify Milestones, Assumptions, and Tasks. Retrieved September 16, 2011, from Volunteer Centered:
JOHN R. DRAKE, TERRY ANTHONY BYRD. (2006). RISK IN INFORMATION TECHNOLOGY PROJECT PORTFOLIO MANAGEMENT. JOURNAL OF INFORMATION TECHNOLOGY THEORY AND APPLICATION, 1-11.
Kim, S.-c. (2009). Project success indicators focusing on residential projects: are schedule performance index and cost performance index accurate measures in earned value? Canadian Journal of Civil Engineering, 1700.
University of Wisconsin. (2006, February 1). Develop High-Level Milestones and Timeline. Retrieved September 16, 2011, from Project Management Advisor: