1. High Tech – High Touch George Beltran Food 4 Less Las Vegas, NV K. David Crews, Jr. United Supermarkets LLC Lubbock, TX Julia Esser Van Risjingen Diepvries bv Helmond, The Netherlands Joshua Hartinger Unified Grocers Portland, OR Travis Sargent Safeway Pleasanton, CA

2. The iPhone Phenomenon

3. Sustainable Competition? CUSTOMIZE

4. Recommendations  Make technology part of your strategic plan  Partner to share costs  Customize to our customer’s needs

5. Future Shopper

6. Technology Building Blocks

8. Episode One Convenience in the Pantry

10. Episode Two High Touch Shopping Experience

12. Episode Three A New Dimension of Recalls

14. Recommendations  Make technology part of your strategic plan  Partner to share costs  Customize to our customer’s needs

15. High Tech – High Touch George Beltran Food 4 Less Las Vegas, NV K. David Crews, Jr. United Supermarkets LLC Lubbock, TX Julia Esser Van Risjingen Diepvries bv Helmond, The Netherlands Joshua Hartinger Unified Grocers Portland, OR Travis Sargent Safeway Pleasanton, CA