1. 2012 Strategic Plan Presentation LWIA 5 Rick Layne, Director

2. 9 County Region 1 Urban 1 Suburban 7 Rural 2 Comprehensive Career Centers 4 Workforce Development Offices 19 WIA Counselors 2011 Snapshot LWIA 5

3. LWIA 5 Snapshot CountyCustomer Visits 2 Year Average Unemployment Rate 2009 BEA Per Capita Income Economic Distress Threshold Hamilton35,1038.7%$38,97197.6% McMinn19,82312.99%$26,78771.8% Meigs13.45%$25,40470.1% Bradley7,1139.33%$30,33580.7% Polk12.14%$27,46867.9% Rhea3,03413.11%$25,22863.3% Bledsoe13.28%$22,80650.3% Marion41211.26%$29,71577.3% Sequatchie11.4%$28,54766.5% Tennessee10.13%$34,27788.5% U.S.9.52%$39,635

4. Progress of LWIA Expenditures Formula Funds as of 2/24/2012

5. Preliminary Budget is Developed Budget Reviewed by SETDD Budget Review Committee and Presented to WIB for Approval Program Obligations Recorded in eCMATS Program Expenditures Recorded in Fundware Regular Meetings Between Fiscal and Program Staff Review Monthly Financial Reports Managing Formula Funds

6. Top Training Providers ITA AmountsNumber of Participants

7. LWIA 5 Training Providers

8. Based on 10-year job growth projections, eight major clusters were identified for the Region: 1. Healthcare 2. Business/Administration 3. Advanced Manufacturing 4. Construction 5. Maintenance 6. Business & Personal Services 7. Production 8. Transportation Funded Employment Sectors…. 2011 New ITAs

9. All Funded Employment Sectors New ITAs and OJTs 20% 28% 18% Based on 10-year job growth projections, eight major clusters were identified for the Region: 1. Healthcare 2. Business/Administration 3. Advanced Manufacturing 4. Other

10. Operational Partnerships Career Center Partner Staff Consortium of Operating Partners Tri-State Regional Workforce Alliance Tennessee Energy, Industry & Career Consortium Specialty Partnerships First Things First Urban League Front Porch Alliance - Maclellan Foundation Graduation Stabilization / Gang Prevention Chattanooga Endeavors Enhancing Career Center Partnerships

11. 1. Customer Friendly Processes Everyone Leaves with Something! Established Family Resource Station Utilization of Interns and Volunteers 2. Employee Commitment to Customer Service Monthly Staff Performance Analysis 3. Continuous Improvement Utilize Social Media for contacts and feedback Use of Secret Shoppers Customer Satisfaction Survey Improving Customer Service

12. Customer Satisfaction Survey Improving Customer Service

13. Utilization of Additional Funds Volkswagen Wacker Chemie Waupaca Support OJT For New and Expanding Businesses Mann + Hummel Starplex

14. Improving Communication & Accountability Established Weekly Meetings with WIA Management Team Appointed Dedicated Fiscal Staff for WIA Department Established WIA Budget Committee Re-focus of WIB Oversight Committee Created Contract Review Committee Improved Fiscal and Program Reports

15. Structure Overview & Vision Strengthened Liason Between Fiscal and Program April 2011 Appointed New Additional Senior Level Staff January 2012 Established Contract Review Team Hired Additional Front Line Staff February 2012 Provide Contract Mgmt./Admin. Training Additional Staff Training - Ongoing March 2012 LWIA 5 is Part of an Economic Development Agency