1. Groups and teams Class: Z Group members: Tatjana, Aleksandra, Aya, Sandip, Vicky

2. Do you think a moderate level of conflict might be healthy for an organisation? A team should be diverse in order to be effective. There should be a balance inside a team and people should complement each other. A team should be diverse in order to be effective. There should be a balance inside a team and people should complement each other. Conflict on the professional base can be beneficial, but conflict on the personal base can harm the harmony of a team. Conflict on the professional base can be beneficial, but conflict on the personal base can harm the harmony of a team. If the level of conflict is too high, the team will spend more time on arguing than problem solving. If the level of conflict is too high, the team will spend more time on arguing than problem solving. However, the moderate level of conflict gives the necessary variety of views and opportunity to discuss, cooperate and benefit from opposite positions. However, the moderate level of conflict gives the necessary variety of views and opportunity to discuss, cooperate and benefit from opposite positions.

3. Situations where the use of a team is a disadvantage for solving a task. When members of a team have conflicting personalities. When members of a team have conflicting personalities. Diehl and Stroebe (1987), suggest that individuals working alone produce a better quality of ideas. Diehl and Stroebe (1987), suggest that individuals working alone produce a better quality of ideas. Some types of work may not require a teamwork. I.e. a designer, a painter, an artist, a movie script writer, a translator, a writer, etc. Some types of work may not require a teamwork. I.e. a designer, a painter, an artist, a movie script writer, a translator, a writer, etc. A teamwork will not be effective if a majority of team members are not responsible A teamwork will not be effective if a majority of team members are not responsible

4. What is a team norm? Team norms are habits and rituals, the origins of which members cannot explain. Team norms are habits and rituals, the origins of which members cannot explain. Some routines are rules and regulations given to a group from the manager. However, groups can evolve unwritten and more ‘informal’ rules of behaviour or ‘norms’. Some routines are rules and regulations given to a group from the manager. However, groups can evolve unwritten and more ‘informal’ rules of behaviour or ‘norms’. Norms are a part of a team identity Norms are a part of a team identity Specific ways how the work process is going in a team, how team members interact with each other Specific ways how the work process is going in a team, how team members interact with each other

5. The most important norms for a team: To feel responsible for the outcome. To feel responsible for the outcome. To be punctual and carry out the assignments in time. To be punctual and carry out the assignments in time. To have respect towards each member, let everyone speak his mind and listen carefully to new ideas from any member of a group. To have respect towards each member, let everyone speak his mind and listen carefully to new ideas from any member of a group. To let everyone choose the task he is best at. To let everyone choose the task he is best at. To have a motivational system, which is specific for this team To have a motivational system, which is specific for this team

6. How managers can ensure the transmission from individual work to team based work? A manager should guide workers in all 5 stages of a team development: Forming Encourage communication and getting to know each other Storming Encourage participation, expression of opinions Norming Help clarify team roles, norms, values Performing Assist task accomplishment Adjourning Give feedback and analysis, help to evaluate and rethink

7. Statements about Group Work in a well-performing group