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Service Quality Innovation Trust Safety Welcome 1.

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Presentation on theme: "Service Quality Innovation Trust Safety Welcome 1."— Presentation transcript:

1 Service Quality Innovation Trust Safety Welcome 1

2 Service Quality Innovation Trust Safety New Associates Welcome Aboard! 2

3 Service Quality Innovation Trust Safety New Associates Kyle Isley Project Engineer Greensboro Chris Carpentieri Project Engineer Camden Southline 3

4 Service Quality Innovation Trust Safety New Associates Darien Carr Project Manager 1 VA Fayetteville Lisa Cunningham Chief Financial Officer Greensboro 4

5 Service Quality Innovation Trust Safety New Associates Bob Dispennette Senior Superintendent VA Fayetteville Ed Teaster Lead Brightmore - Charlotte 5

6 Service Quality Innovation Trust Safety New Associates Jeff Kass Marketing Coordinator Greensboro Julie Brown Financial Reporting Analyst Greensboro 6

7 Service Quality Innovation Trust Safety New Associates Michael Staton Project Manager 2 VA Fayetteville 7

8 Service Quality Innovation Trust Safety Promotions & Service 8

9 Service Quality Innovation Trust Safety Promotions Congratulations! Rob Jones Project Manager 1 TJ Baker Project Manager 2 Lane Sutton Project Manager 2 9

10 Service Quality Innovation Trust Safety Samet Service 10 Years Chris Lowe Charlie Johnson 20 Years Pam Hillerby 10

11 Service Quality Innovation Trust Safety Customer Feedback 11

12 Service Quality Innovation Trust Safety Customer Feedback FFF Enterprises Great People, Easy to Work With. High Level of Expertise. Nothing but Good Things to Say Survey Results: “10 out of 10 - Raving Fan!” Scott Murray Preconstruction Preconstruction Survey - Keith Sinclair, FFF Enterprises Beverly Barker Proj Coord’r Robbie Nunn Project Manager Brian Hall Preconstruction David Lowe Superintendent Ruth Hylton Accounting Janet Wilmoth Proj Coord’r 12

13 Service Quality Innovation Trust Safety Customer Feedback Pepsi Bottling Flexible to changes required in the project: 10 Providing you a fair value: 9 Survey Results: 8 out of 10 Ronnie Faucette Superintendent Project Completion Survey - Scott Jamison, Pepsi Bottling Ventures John Medlin Project Manager Bill Wooten Preconstruction Shanda George Project Coordinator Ruth Hylton Accounting 13

14 Service Quality Innovation Trust Safety Customer Feedback Glen Raven Have Enjoyed Working with Samet for Many Years. Survey Results: “10 out of 10 - Raving Fan!” Project Completion Survey - Donald Wimbrow, Glen Raven John Medlin Project Manager Tommy Crawford Superintendent Scott Murray Preconstruction Ruth Hylton Accounting Shanda George UPS 14

15 Service Quality Innovation Trust Safety Customer Feedback Fountains at New Bern Thanks You Guys! Great Job! Survey Results: “10 out of 10 - Raving Fan!” Project Completion Survey - Wyatt Dixon, WTD Real Estate Holdings LLC Jeff Hosack Project Manager Craig Montgomery Superintendent Ruth Hylton Accounting Deanee Popp Proj Coordinator 15

16 Service Quality Innovation Trust Safety Bruce Jaworoski Safety Director 16

17 Service Quality Innovation Trust Safety ‘SHARP’ Presentation at Tryon Place Make the Job Safe NC Building Star: 11 years NCDOL Gold Safety Award: 11 years EMR: 0.80 2013 Generations Group Chairman’s Award 2013 total project man hours 2,042,769 3 lost time injuries 13 minor injuries Samet Safety Culture 17

18 Service Quality Innovation Trust Safety Plan the Job – with a Housekeeping plan Execute the Job - Be consistent with plan implementation Make the Job Safe Target One: Housekeeping 18

19 Service Quality Innovation Trust Safety Greensboro Day School Simkins Elementary School Old Dominion Upfit Links at South Park Make the Job Safe 19

20 Service Quality Innovation Trust Safety Brightmore Camden Sheetz Summit & Church Make the Job Safe 20

21 Service Quality Innovation Trust Safety Safety Awards 21

22 Service Quality Innovation Trust Safety 2013 Safety Superintendent, Most Improved 2013 Safety Superintendent of the Year Make the Job Safe Gary Clark Tommy Crawford 22

23 Service Quality Innovation Trust Safety Backlog & Market Outlook 23

24 Service Quality Innovation Trust Safety Million $ 2014 Backlog & Market Outlook By Group 24

25 Service Quality Innovation Trust Safety 2014 Backlog & Market Outlook By Location 25 Triad Charlotte Other

26 Service Quality Innovation Trust Safety ‘Pre-Recession’ Strategic Plan Key Elements Grow: Through Geographic Expansion Diversify: Through a Market-Based (Group) Strategy Invest: By Creating Opportunities for People 26

27 Service Quality Innovation Trust Safety Google, Lenoir, NC Sheetz, Rendering Sheetz, Under Construction Recent Projects 27 Resume Projects -- Commercial / Industrial

28 Service Quality Innovation Trust Safety Brightmore of South Charlotte Ashton Place Camden Place Recent Projects 28 Resume Projects -- Healthcare

29 Service Quality Innovation Trust Safety 925 W. Morgan Apartments Fountains at New Bern Station Reynolds Village Recent Projects 29 Resume Projects -- Housing

30 Service Quality Innovation Trust Safety Joint School of Nanoscience and Nanoengineering WSSU DJR Student Activities Center GTCC – Donald W. Cameron Campus Recent Projects 30 Resume Projects -- Education

31 Service Quality Innovation Trust Safety Recent Projects 31 VA Hospital, Fayetteville, NC

32 Service Quality Innovation Trust Safety Pre-Recession Strategic Plan Results Grow our Geography Diversify our Projects/Markets Grow our People & Talent 32

33 Service Quality Innovation Trust Safety What are the top 3 issues affecting Samet growth & future success? 2014 Strategic Plan Approach 33 Vision Values The Samet Way Survey Results Priority Improvement Initiatives What do we need to START doing? What do we need to STOP doing? What do we need to KEEP doing? Two 1-Day Workshops Two Associate Surveys

34 Service Quality Innovation Trust Safety 2014 Strategic Plan Survey Results 34

35 Service Quality Innovation Trust Safety 2014 Strategic Plan Core ValuesVision 2024 Goal: $500M in Profitable Revenue Service Customers Partners Associates Quality Innovation Trust Safety ‘The Samet Way’ Plan the job Know the job Protect the job Execute the job Make the job Safe To hold an unparalleled competitive advantage in the southeast construction and development marketplace and a reputation as an advocate for our customers, partners & associates. 1.Achieved Through Best in Class People, Relationships and Services 2.By Adding Strong Growth in Two or More New Market Locations and Two or More New Business Units 3.With Owners, Partners & Associates Who Are “Raving Fans” Because of our Unparalleled Positive Customer Service Experience 35

36 Service Quality Innovation Trust Safety 2014 Strategic Plan So, You Ask…What Does It Mean to Me? ThemeIt Means… Communicating Culture & Strategy Clear and broadly understood expectations More aligned teams and groups (greater consistency) More FUN making it happen together Developing Organizational Depth Stronger teams and better leaders Clear succession and career plans Effective on-boarding & training for personal/professional development Delivering Operational Excellence Eliminating wasted time and work efforts Improved service: you get what you need to be successful Consistent systems and processes (The Samet Way) Better project outcomes / more profitable results Leveraging Competitive Advantages Best in class delivery creating Raving Fans (inside and out!) More & better professional and project opportunities 36

37 Service Quality Innovation Trust Safety 2014 Strategic Plan 37 Q & A …Thank You!


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