1. Library & Information Resources Forestry Librarians Meeting young.hong@weyerhaeuser.com Improving MyRoots Search

2. Library & Information Resources Presentation Outline From the User’s Perspective Making Search Work (The Black Box) The Master Plan?! –Historical Perspective –Next Steps

3. Library & Information Resources From the User’s Perspective Search is not working for me! I need to find information quickly. I am frustrated that I found it once but now I can’t find it again. I want Google!

4. Library & Information Resources From the User’s Perspective Basic, no nonsense interface Accuracy better by 112% “Did You Mean” suggestion Summaries in context Satisfaction at 75%

5. Library & Information Resources From the User’s Perspective Category Search –Drill down into large results sets –Serendipity by browsing –Channel user to preferred terms

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7. Making Search Work Components of MyRoots Search TaxonomiesMetadata Search Engine Content

8. Library & Information Resources Taxonomies Business Activity Key business functions such as accounting & finance, human resources, marketing & sales, organization management, manufacturing processes, process reliability, etc. Content Type Content people look for but the computer can’t quite figure out based on full text clues, such as forms, plans, check sheets, etc. Geography Location by Country, State/Province, City Weyerhaeuser unique geographies Named People People named in the Weyerhaeuser Bulletin Business Unit Names Business units in organizational chart hierarchy. Products & Services Products and their brand names Document Type Key document types such as PDF, Word, Excel, etc.

9. Library & Information Resources Taxonomy Creation Content Analysis Draft Top Levels sample sample Expert Review Revise & Test Create in VCC

10. Library & Information Resources Taxonomies in VCC (supplier diversity contractor outreach (minority owned outreach) (women owned outreach)) title supplier diversity, contractor outreach, (minority owned outreach), (women owned outreach) Step 1: Hand craft search queries using Verity Query Language (VQL) Step 2: Test each concept, adjust, test another concept, adjust, test, adjust, test … Step 3: Save search statement

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12. Taxonomies in VCC Step 4: Set threshold for automatic content categorization or human review

13. Library & Information Resources Taxonomy Skills Needed Sees the detail and big picture views Decides what is relevant and doesn’t let the irrelevant sidetrack you. Thick skinned to work with subject matter experts Understand and create search logics Evangelize to content owners the importance of metadata Have good vocabulary Be technology oriented

14. Library & Information Resources The Master Plan?! Plan for Findable Content @ WY

15. Library & Information Resources Past Attempts to Fix Search Search EngineMetadata Generator Portal Web Content Management System (With Classification Tool) Search Engine & Categorization

16. Library & Information Resources Issues to Work Through User Interface Usability Metadata Accuracy Security Concerns Content Management Governance New Content Repositories

17. Library & Information Resources Future Directions Concept Extractor Content Classification VisualizationFaceted Navigation 

18. Library & Information Resources Questions or Comments? question query inquiry issue doubt ask probe grill quiz comment remark observation criticism point out mention note expand upon