1. Diana Clark Manager Language Line Office of Ethnic Affairs Language and Resettlement

2. Office of Ethnic Affairs

3. Learning English, a dilemma “The conditions that promote second language acquisition are usually detrimental to the retention and command of the language of origin and vice versa.” Esser (2006)

4. Language Line telephone interpreting 44 languages 100 agencies Professional qualified interpreters Most interpreters are now based here Interpreter development and professionalisation

5. Support for refugees Access to services and information Bridge towards self sufficiency Work closely with Immigration Te Rewa Rewa Bridge – New Plymouth

6. Effective integration Learning English essential Employment and settlement Enables participation Usage is needed to retain recently learned English

7. English and Education English is also needed for further education IELTS 7 for university Challenging level for English learners

8. www.languageline.govt.nz www.ethnicaffairs.govt.nz