1. 1 SMART METER TEXAS Change Control Process

2. 2 AMIT or Market Participant Fills Out and Submits Change Control Detail Request to PUCT Staff PUCT Staff Assigns Change Control Number and Enters in Change Control Log AMIT Reviews Change Control Detail Requests at 1 st Monthly AMIT Market Change Control Meeting Archive Change Control Detail Request and Mark Change Control Log as Rejected AMIT Approve / Reject Approve Reject SMT Team Conducts Impact Analysis Including: Functions Impact, Time Estimate, and Cost Estimate AMIT Defines Priority and Potential Release for Change at 1st Monthly AMIT Market Change Control Meeting SMT Team Submits Impact Analysis Including the Time Estimate, and Cost Estimate to PUCT Staff Review Change Control Detail Requests & Impact Analysis at the 2 nd Monthly AMIT Market Change Control Meeting Archive Change Control Detail Request and Mark Change Control Log as Rejected PUCT Staff Approve / Reject Approve Reject Refine Priority and Define Release for Change During the 2 nd Monthly AMIT Market Change Control Meeting Acquire Signatures on Approved Change Control Form and Submit to SMT Team for Project Planning Poll Market to Identify if a Market Participant Wishes to Fund the Change Market Approve / Reject Reject Approve

3. 3 Change Control Form – Detail Request from Market

4. 4 Change Control Form – Impact Analysis

5. 5 Change Control Form – Time and Cost Estimates

6. 6 Change Control Form – Approve or Reject Sign Off

7. 7 SMART METER TEXAS Issue Escalation Process

8. 8 Issue / Requirements Clarification Escalation Process for Application Development SMT Team or AMIT Fills Out and Submits Issue or Clarification Description Form to PUCT Jenina Manages Issue or Clarification Documentation for Review at Next AMIT Meeting AMIT Reviews Issue and Selects / Refines Resolution Option SMT Team Develops Proposed Resolution Options with Impacts to Timeline and Cost AMIT Submits Resolution to SMT Team COMMUNICATIONS 1.Market Email Notices 2.SMT Status meetings 3.AMIT meetings 1.Market Email Notices 2.SMT Status meetings 3.AMIT meetings

9. Smart Meter Texas Thank You For The Opportunity To Discuss SMART METER TEXAS