1. McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved.

2. chapter 10-2 ten “The ability to communicate well orally often affects one’s success.” Communicating Orally

3. Elements of Good Talking Voice Quality Style Word Choice Adaptation 10-3

4. Nature of Listening Sensing Interpreting Remembering 10-4

5. Using the Phone Professional voice quality Courtesy techniques Effective phone procedures Effective voice mail techniques 10-5

6. Effective Voice Mail Techniques Speak clearly and distinctly Identify yourself by name and affiliation Give overview of message Continue with details Ask for action if needed Speak slowly with callback information End with goodwill comment 10-6

7. Using Voice Input Gather the facts. Plan the message. Make the words flow. Speak clearly. Give paragraphing, punctuation, and other instructions as needed. 10-7

8. Techniques for Conducting Meetings Plan the meeting. Follow the agenda. Move discussion along. Control those who talk too much. Encourage participation from those who talk too little. Control time. Summarize at appropriate places. 10-8

9. Techniques for Participating in Meetings Follow the agenda Participate Do not talk too much Cooperate Be courteous 10-9

10. Making Formal Presentations Selection of the Topic Preparation of the Presentation Selection of the Presentation Method Consideration of Personal Aspects Audience and Self-Analysis Effective Delivery Techniques Use of Visuals Team Presentations Virtual Presentations 10-10

11. Presentation Methods Extemporaneous – from notes, rehearsed Memorized – the most difficult, hazardous Read – typically dull, mechanical 10-11

12. Audience Analysis Preliminary – Determine size, characteristics (education level, sex, age, etc.) – Then adapt. During presentation – Get feedback (smiles, frowns, blank stares, applause) – Then adjust during speech. 10-12

13. Self-Analysis Confidence – gained by – Preparing well – Dressing appropriately – Talking strong Sincerity – try to project it Thoroughness – scant, hurried presentations are obvious Friendliness – make genuine 10-13

14. Using Presentation Applications Which application? – PowerPoint is the most widely used, becoming a de facto standard file format. – Web apps such as http://www.SlideRocket.com, Google Docs, Acrobat Presentations and others will import and export files as.ppt and.pptx formats.http://www.SlideRocket.com To use or not to use? – Use to supplement a presentation – Use in the appropriate context 10-14

15. Team Presentations Plan to incorporate ideas on individual speeches and collaborative writing. Plan order and content. Plan physical factors. Plan staging. Plan closing and Q & A session. Plan to rehearse presentation. 10-15

16. Virtual Presentation Definition Differences Between Face-to-Face and Virtual Presentations – Usually the speaker cannot see the audience and often the audience can’t see the speaker – Some unique planning for preliminary, delivery, and closing techniques 10-16