1. Exploring the IT Datascape What does our IT data tell us about our users?

2. Printing

3. Free printing caused a significant increase in volume across all locations 4,784 10,143 17,564 5,941 41,741 14,123

4. What does this tell us about our users? Our users REALLY like free. In 13 days our students printed... 94,296 pages 22 % of last year’s entire print volume 315 % of the fall 2014 exam print volume And... They were less discriminating about what they sent to the color printer (based on observation and amount of toner used)

5. Fall 2014Fall 2015Increase Ainsworth Commons 2,9274,78463% Circulation 7,64217,564129% Information Commons 13,91941,741199% Color Printer 1,0955,941442% Science Library 2,58414,123446% Baxter Room 1,67910,143504% Print volume increased at every location

6. Baxter Room Print Volume Increased 504%

7. Free printing changed users’ print location preferences from the last fall exam period. Two locations were unexpectedly popular: Science Library and Baxter Room. A previously popular print location became much less popular. What ELSE does this tell us about our users? Fall 2014Fall 2015 Information Commons Circulation Ainsworth Commons Science Library Baxter Room Color Printer Ainsworth Commons

8. rethink the type of furniture we have in the room add more seating in this room add more computers in this room omit color from future free printing initiatives What can we do about it? The Baxter Room unexpectedly saw the greatest increase in print volume over the previous exam period. As we monitored the printing situation, we also noticed significantly more people in this location. We may need to...

9. Scanning

10. In 2013 users preferred scanning over copying

11. 2014 Scanning and Photocopy Comparison

12. 2015 Scanning and Photocopy Comparison

13. Scan Destination

14. In this location our users immediately preferred scanning to printing. In this location our users continue to prefer scanning to printing. Our users are not using Google Drive and Dropbox nearly as much as we thought they were. Our users were not nearly as impressed with the option to scan to a smart device as we were. What does this tell us about our users?

15. What can we do about it? When our photocopier contract is up for renewal, there are plans to reduce the number of photocopiers in the building. We will soon be adding another scan station.

16. Wireless Network

17. Wireless Environment During 2012 Final Exams 19 wireless access point 18,794 students 1,200 connected users (6 % of the student body) Second Floor, West Side

18. 2013 Wireless Deployment

19. Number of Unique Wireless Clients and Wireless Users

20. 365 405 411 464 909 11,971 Top wireless clients by manufacturer

21. During our busiest month, October, 72% of the campus population connected to the library’s wireless network. Users are bringing multiple devices - around 1.5 devices per user. Our users are big fans of Apple products. What does this tell us about our users?

22. What can we do about it? The library’s wireless network received a major upgrade. We have started adding more Macs in our public areas. Generate heat maps showing the number of users attached to each access point. This will help us better analyze high use locations.

23. Take a look at the data in your not-so-glamorous systems Look for interesting blips and trends Figure out (and document) the reasons for the blips Make sure a trend is really a trend before you act on it Look for campus partners who may be able to share data SUMMARY

24. Kevin Herrera University of Mississippi Libraries kherrera@olemiss.edu (662) 915-7677 THANK YOU!