1. Achieving Success Reviewee Workshop

2. Aims 2 main aims: To provide an understanding of the review process To introduce the SMART approach to objective setting

3. Benefits of Reviewing Individual Clarification of expectations about the individual’s contribution to the University goals. Opportunity to provide feedback into departmental plans. Improve shared communications about the individual’s contribution and related matters. Opportunity to discuss personal development. Opportunity to celebrate success Opportunity to address issues University Alignment of local activities and efforts with institutional strategic aims. Improved shared communications about the University aspirations and priorities. Opportunity to discuss departmental aims and requirements. Opportunity to celebrate success. Opportunity to address issues. Enhanced communication and understanding

4. Different Levels – Same Direction strategic plans department objectives team objectives individual responsibilities objectives

5. Different Levels – Same Direction strategic plans department objectives team objectives individual responsibilities objectives Discussion: What is your understanding of your department’s strategic aims? How do you support this as an individual?

6. The Review Process Annual Cycle Understanding goals of University and department Agree individual objectives to support department aims Check understanding and review progress Evaluate performance (have objectives been met?) Interim review, informal progress reports

7. Roles and Responsibilities Reviewer schedules meeting with Reviewee Reviewee completes form and gives to Reviewer 4 working days before meeting Reviewer reads form & prepares for meeting Meeting takes place, responses to questions on form are discussed and actions agreed Form is amended to reflect discussion & actions agreed, then cover sheet is signed by Reviewer & Reviewee Copies are retained by Reviewer, Reviewee

8. SMART Objectives Sspecific Mmeasurable Aachievable/agreed Rrelevant/realistic Ttimebound

9. SMART Objectives Decide which objectives are SMART/not SMART: 1.Reduce the average time for resolving customer service issues from 10 minutes to 5 minutes by the end of the calendar year 2.Ensure that you are compliant with Data Protection legislation 3.Provide information technology support for approved applications in accordance with Information Delivery Systems (IDS) procedures for the period January to June 2009 4.Conduct more research Sspecific Mmeasurable Aachievable/agreed Rrelevant/realistic Ttimebound

10. Receiving Feedback be open listen carefully avoid filtering ask questions be prepared to contribute decide to take action

11. Types of Development