2. WIA /Disability Program Navigator Program Overview

3. Introductions Margo Scoble, DPN Hollywood WorkSource Toni Costales-Servin, DPN North Central Counties Consortium / Sutter County One Stop Welcome!

4. Employment Services Background Workforce Investment Act WIA is an Act of Congress WIA is an Act of Congress WIA funds flow from: WIA funds flow from:  Federal Dept. of Labor to State of CA Employment Development Dept. & then to local Cities and Counties

5. Employment Services Background Workforce Investment Act Services: Provided through certified WorkSource / One Stop Centers & Youth Service providers strategically located throughout the Country Provided through certified WorkSource / One Stop Centers & Youth Service providers strategically located throughout the Country Mandatory Partners of One-Stop: Mandatory Partners of One-Stop:  Employment Development Department  Department of Rehabilitation  Title V Older Worker  Indian Affairs

6. Employment Services Background Workforce Investment Act Services: WorkSource Centers target services to: WorkSource Centers target services to:  Unemployed or underemployed adults ages 18 & over  Employers/Businesses Youth Service Centers target services to Youth ages 14-21 Youth Service Centers target services to Youth ages 14-21 All employment & business services are FREE!

7. Employment Services Universal Self directed job search activities – use of computers, copiers, telephones & faxes (no paperwork or registration is required) Intensive & Training Services Staff assisted services include assessment, development of an Individual Employment Plan (IEP), career counseling, job placement, & training (Requires eligibility documentation & registration)

8. Employment Services Other Services One-Stops can assist customers with a variety of services, including: GED/Basic Skills Remediation Job Listings & Internet Access Resume Assistance Various work/skill/interest related assessments Voicemail/E-mail accounts Assistive Technology Phones & TTY phone Workshops – resume writing, other On-the-Job Training Supportive Services Living Wage Goals Retention Services – Services Continue AFTER Employment!

9. Employment Services Business Services One-Stops can assist employers with a variety of services, including: Pre-screened qualified candidates Disability law & hiring practices Tax incentives & credits for hiring eligible employees Information on regional labor market & economic conditions Area-wide recruitments Layoff & business closure

10. Disability Program Navigator (DPN) Seamless & Comprehensive Services to Persons with Disabilities… http://www.edd.ca.gov/jobs_and_training/Disability_Program_Navigators.htm

11. CA DPN Program Objectives Create systemic change by making One-Stops a more welcoming place for persons with disabilities Create systemic change by making One-Stops a more welcoming place for persons with disabilities Increase both physical and programmatic service access Increase both physical and programmatic service access Create attitudinal change related to the ability of persons with disabilities to work Create attitudinal change related to the ability of persons with disabilities to work Develop new/ongoing partnerships to expand available services Develop new/ongoing partnerships to expand available services Expand & enhance services to better meet the needs of all customers. Expand & enhance services to better meet the needs of all customers. Increase the number of people with disabilities accessing WIA services, including quality employment outcomes. Increase the number of people with disabilities accessing WIA services, including quality employment outcomes.

12. What is a DPN? A Navigator is a: Resource Resource Facilitator Facilitator Problem Solver Problem Solver Systems Change Agent Systems Change Agent Relationship “builder” Relationship “builder”

13. How Does the Customer Benefit? “All Means All” “All Means All” Co-location = access to necessary services in ONE place Co-location = access to necessary services in ONE place Staff are certified in Legacy Diversity Training Staff are certified in Legacy Diversity Training Referral to benefits planning Referral to benefits planning Ticket to Work Ticket to Work

14. Leveraging Funding & Services Through Collaboration How to Connect with Local Resources…

15. How can YOU connect? Disability Program Navigators Disability Program Navigators Attend Orientations at local One Stop Attend Orientations at local One Stop Joint presentations (iw DMH & WorkSource Center) Joint presentations (iw DMH & WorkSource Center) Become a non-mandatory partner at closest center Become a non-mandatory partner at closest center Work Incentive Planning & Assistance (WIPA) Work Incentive Planning & Assistance (WIPA)

16. Next Steps…Benefits of Partnering One-Stops have a need for connection to mental health services One-Stops have a need for connection to mental health services Performance measures & outcomes for both systems are the same = EMPLOYMENT! Performance measures & outcomes for both systems are the same = EMPLOYMENT! One-Stop & Mental Health agencies can assist each other in achieving individual employment goals One-Stop & Mental Health agencies can assist each other in achieving individual employment goals Co-Case Management = It can work! Co-Case Management = It can work! Ability to leverage funds & services = better services to customer/participant Ability to leverage funds & services = better services to customer/participant Sustainability Sustainability

17. survey conducted November 2008 DPN outcomes: 100 percent of DPN grants reported improved outcomes 1. 1. Resulting in programmatic, physical, and communication accessibility of One- Stop Career Centers. 2. 2. In training One-Staff Career Center staff, partners, community-based organizations, providers, and local agency staff to develop linkages that expand available resources to assist jobseekers with disabilities in achieving positive employment outcomes. 97 percent of DPN grants reported improved outcomes 1. In Increased use of and access to One-Stop Career Center services by jobseekers with disabilities.

18. A Promising Practice for those areas with & without a DPN. 30-Second Trainings

19. What are 30-Second Trainings? A 30-Second Training is a quick fun Power Point slide show that is electronically sent out and can be completed in a very short amount of time hence, 30-Seconds Trainings.

20. 1.They provide disability and employment information usually with a resource link for those that are interested in furthering their knowledge and expertise. 2. 30-Second Trainings are designed to be fast, informative and entertaining to capture the attention of busy One-Stop staff, partners and/or employers. 3. They can be used to either introduce topics and information for the first time, or to reinforce information that has already been presented in a formal presentation. While it can be used as a stand-alone training, it is even better when used to augment other training. 4. 4. 30-Second Training topics cover a wide-range of disability and employment issues in a way that is easy to process and that leads the end-user to a reputable internet resource where they can find additional information on the topic when they have the time or the need to access it.

21. Who benefit from 30-Second Trainings? 30-Second Trainings have been utilized all over the United States including Alaska, Puerto Rico and Guam and in every capacity. Agencies and Employers are able to train their staff not only on disability/diversity issues but they are also able to use the 30-Second Trainings to enhance and expand on Customer Service, Labor Law, Safety topics and many more topics.

22. Lee Pliscou Attorney at Law “…the trainings are fun, interesting, informative, short, interactive, and relevant. they have increased my awareness of disability issues, increased my knowledge of resources related to disability issues, and as a result our organization is better able to serve our client communities-- including persons with disabilities--which benefits the entire community…the trainings great.” Lee Pliscou Attorney at Law QUOTES about the 30-Second Trainings : “I think the 30-Second Trainings are one of the best ideas I have seen. They are quick, fun and informative. I am able to learn valuable information in the amount of time it takes to open an e-mail. It gives me the freedom to train at my convenience. I am able to retain the information because of the simple, interactive format and because I am not being bombarded with too much information at one time.” Carolyn Henderson Employment Services

23. LETS HAVE SOME FUN… 30-Second Training Compassion Fatigue Migraines Disability Survey

24. Welcome to Your 30-Second TrainingEnjoy

25. What is Compassion Fatigue? It is physical or emotional exhaustion that causes a decline in a person’s ability to experience compassion for others. Examples of people who are at risk are: counselors, mental health professionals, medical professionals, advocates and all who work in the human service field. Over time compassion fatigue leads to the person becoming emotionally drained and with little left to give others.

26. What can someone do to relieve Compassion Fatigue? Work harder and smarter including working through lunch. By accomplishing more, it will relieve the stress of not feeling competitive with co-workers. Self medicate Refocus on yourself! Take a vacation, get plenty of rest, cut out negative addictions/habits, participate in activities that make you happy.

27. Just Kidding! Compassion fatigue happens from doing just these things. Your focus gets completely away from you and is directed on figuring out ways to help others. It’s difficult to help others when you can’t or don’t help yourself. Let’s see if there’s a better answer!

28. I Don’t Think So!!! It is very important to focus on yourself and cut out negative addictions such as nicotine, alcohol and caffeine.

29. I knew you’d get it!!! It is important to have balance in your life. Be sure that there is a part of your life where you are taking instead of giving. Put yourself in situations where you see positives. Develop a plan that puts you first. Focusing on you will allow you to perform better and have a better relationship with others in your life. For more information go to www.compassionfatigue.orgwww.compassionfatigue.org 30-Second DPN Trainings are a National Disability Program Navigator collaborative effort. Please contact your local DPN to add a friend or colleague to this list. Thank you From Toni Costales-Servin, your Disability Program Navigator (530) 822-5120 Ext. 3052 / TTY (530) 822-5104 tcostales-servin@sutter.k12.ca.us

30. Good Day This is your 30-Second DPN Training ENJOY Click here to begin DPN

31. What accommodation would be reasonable? A computer programmer experienced migraines that were triggered by his overhead fluorescent lighting and the noise level around the office cubicles. Provide him with a noise canceling headset, disable the fluorescent light above his cubicle, and provide natural task lighting. Provide him with paid leave and allow him to depart whenever he has a migraine. Provide him with his own office and purchase him whatever lighting he prefers.

32. Good Effort BUT Please Try Again An employer has to offer a reasonable accommodation that will meet the individuals needs. If there are alternative solutions to the problem, the employer may choose which one to provide. You may not insist on a specific accommodation because it suites your personal preference.

33. Come on… You can do it! Although there are a variety of short term disability programs that can assist people who leave work for an extended period of time, this situation would likely warrant the use of sick time if available. Providing flexible unpaid leave once any benefit time was exhausted might be another accommodation for this situation.

34. Great Job! 30-Second DPN Trainings are a National Disability Program Navigator collaborative effort. Please contact your local DPN to add a friend or colleague to this list. You got it, this is the best answer, and likely the best approach to accommodating this request. Sometimes the simplest solutions are the best solutions. To learn more about accommodation ideas for individuals who suffer migraines, click here to be directed to the Job Accommodation Network.here Thank you From Toni Costales-Servin, your Disability Program Navigator (530) 822-5120 Ext. 3052 / (530) 822-5104 TTY tcostales-Servin@sutter.k12.ca.us

35. In an effort to determine if the 30-second DPN Trainings should continue to be sent, I am conducting this short disability knowledge survey. Please answer the following question. Next

36. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE Click on your response. TRUE

37. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE TRUE Click on your response.

38. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE Click on your response. TRUE

39. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE Click on your response. TRUE

40. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE Click on your response. TRUE

41. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE Click on your response. TRUE

42. It may not always be obvious that someone has a disability, for example, they may have a hidden disability. FALSE Click on your response. TRUE

43. I’m sorry, that’s incorrect! Looks like I should keep you on the mailing list Sincerely, Disability Program Navigator Send response to DPN Click the button below to mail your response to DPN

44. Thanks for your help in evaluating your current knowledge of disability issues. Your name will be kept on the DPN mailing list. Exit “GOTCHA”

45. QUESTIONS? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?

46. Contacts: Margo Scoble Hollywood WorkSource (323) 454-6103 Office / (323) 454-6196 TTY mscoble@mcsrehab.com mscoble@mcsrehab.com Toni Costales-Servin North Central Counties Consortium / Sutter County One Stop (530) 822-5120 x 3052 Office / (530) 822-5104 TTY tcostales-servin@sutter.k12.ca.us

47. Thank You!