1. MGMT 608 ORGANIZATIONAL BEHAVIOR --------------------------------------IndividualTeamDepartment Facility, Plant, etc. DivisionOrganization------------------------------------- ORGANIZATIONAL THEORY

2. ManagementManagement ä The attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources

3. OrganizationOrganization ä A formally structured collection of individuals working toward common goals. ä A social entity that is goal directed, designed as deliberately structured and coordinated activity systems, and linked to the external environment.

4. Why Study Organizations? OrganizationalResearch Understandorganizationalbehavior Predictorganizationalbehavior Influenceorganizationalbehavior

5. Scientific Approach ä Seeking information in a ä systematic and ä unbiased manner

6. Scientific Approach General Methods of Behavioral Research---A Continuum: Case / Case / Natural Field Laboratory Natural Field Laboratory

7. Scientific Approach THE FURTHER TO THE RIGHT: -The higher the control of the Independent Variable(s). -The higher the precision in measuring the Dependent Variable(s). -The lower the realism.

8. Laboratory Experiment “Impressions of Organizational Responses to Whistleblower Accusations” – Decker & Calo Dependent Variables: 1) Respondents’ ratings of Firm 2) Respondents’ ratings of Whistleblower Independent Variables: 1) Firm Admits Guilt vs. Firm Denies 2) Whistleblower is Fired vs. Not Fired 3) Company Product: Tires vs. Paint 4) Customer: Individuals vs. Govt. Agencies

9. People Money Machines Materials Doing the right things Efficiency = Getting the most out of resources Effectiveness = Choosing worthwhile goals and achieving them to the fullest Doing things right

10. The Four Functions of Mgmt Planning Select goals & ways to attain them Organizing Assign responsibility for tasks Leading Use influence to motivate Controlling Monitor activities & make corrections

11. Levels of Management TopManagement MiddleManagement Lower (Supervisory, Operational, First-Line) Management Examples: President, CEO, Executive V-P Examples: Regional Manager, Plant Manager Examples: Account Manager, Office Manager

12. How Do You Learn to Manage ? (Based on a study of successful managers at Honeywell) ä 50% from job experience ä 30% from other persons ä 20% from education & training

13. Effective Managers’ Attributes ä Conceptual, Technical, Human Skills ä Self-Objectivity ä Analytic Thinking ä Creative Thinking ä Oral Communication ä Written Communication ä Resistance to Stress ä Tolerance of Uncertainty