1. Task Unit 3

2. You are a salesperson selling mobile phones. Please respond to the customer request.

3.  一位顾客要买手机，请接待一下吧。 1 1 Task Unit 3 Salesperson:Hello, may I help you? Customer:I’d like to buy a mobile phone. Salesperson:Well, what special functions would you like? Customer:… The customer wants the mobile phone to have these functions: To play MP3s and MP4s To use a memory card with USB transfer To use it as a camera Salesperson:Hello, may I help you? Customer:I’d like to buy a mobile phone. Salesperson:Well, what special functions would you like? Customer:I want it to be able to play MP3s and MP4s, and use a memory card with USB transfer. Salesperson:How about a Nokia N73? It has all the functions you’ve asked for. Customer:Can I have a look at it? Salesperson:Sure. Here you are. Customer:Can I use it as a camera? Salesperson:Yes, you can. Customer:Cool. How much is it? Salesperson:Do you have a coupon? Customer:Yes, I do. Salesperson:In that case, it will be 1,990 yuan. Customer:I’d like to buy it.

4. 两个星期后，买手机的顾客来退货，但是已经过了 7 天的退货期限。怎 么办？ 2 2 Customer:I bought this phone two weeks ago. Here is the receipt. I want to return it. Salesperson:... Customer:The camera doesn’t work well. … Salesperson:Please wait. Let me call my manager and check with him. Task Unit 3  Customer:I bought this phone two weeks ago. Here is the receipt. I want to return it. Salesperson:May I ask what’s wrong with it? Customer:The camera doesn’t work well. Salesperson:May I have a look, please? Customer:Sure. Salesperson:You’re right. Something is wrong with the camera. But… Customer:What? Salesperson:According to our refund policy, you have to return this phone within seven days of purchase. But you bought it two weeks ago. I’m sorry, but… Customer:I know many stores have this policy. But I’m a regular customer here. Would you be able to help me with this? Salesperson:Please wait. Let me call my manager and check with him. Customer:Sure.

5. 经理在电话中告诉你，这样的情况无法退货，但是可以换。作为补偿， 可以赠送一个 MP4 。 3 3 Task Unit 3 Salesperson:Hello, Mr Wang. This is … Manager:...  Salesperson:Hello, Mr Wang. This is David speaking. Manager:Hello, David. Salesperson:We have a regular customer here asking to return a mobile phone with a faulty camera, but he bought it two weeks ago. What can we do? Manager:I am sorry to hear about that. But due to our policy we cannot take it back. Salesperson:I’ve told him about the policy, but he insists... Manager:Well… How about exchanging the phone for a new one? Moreover, we can give him an MP4 player free as compensation. Salesperson:I’ll take care of it. Thank you, sir. Manager:You’re welcome.

6. 请把经理的决定告诉顾客。 4 4 Task Unit 3 Salesperson:Sorry to keep you waiting. Our manager says that we cannot… Customer:…  Salesperson:Sorry to keep you waiting. Our manager says we cannot take the mobile phone back according to... Customer:But the camera doesn’t work! Salesperson:Please wait. But our manager suggests you exchange the cell phone for a new one if you’d like. Plus, we can give you an MP4 player free as compensation. Will that be OK with you? Customer:Well… Get me another one, then. Salesperson:Sorry for the inconvenience we’ve caused you.