1. Feb 18 20101DBA - KM - Day 1

2. DBA – KM – Day 1 JC Spender jcspender@yahoo.com www.jcspender.com Feb 18 20102DBA - KM - Day 1

3. Feb 18 2010 what is KM about ? Knowledge / Information Age improving communication using IT’s new capabilities valuing the organization’s intellectual (intangible) assets measuring intangible assets managing organizational learning retaining intangible assets knowledge  action 3DBA - KM - Day 1

4. collecting & storing knowledge tracking, surveillance, email, networks expert systems, knowledge engineering & BPR delegation to work groups incentives to give up one’s K, division of labor internal competition, culture change ledgers, filing cabinets legacy systems – integrated real- time database costs, database maintenance – real-time data capture top-down retaining skilled employees codifying best practices Feb 18 2010DBA - KM - Day 14

5. sharing & measuring pull, on demand push integration into work processes deskilling - white collar, blue collar people issues, technological construction of work-place culture alignment of knowledge and strategic objectives locate experts and measure their IC accounting for intangible assets cost or value ? relationships, within company, with customers, external resources, alliances measure firm, culture of information and skills flow – firm response vs workgroup response business model Feb 18 2010DBA - KM - Day 15

6. Feb 18 2010 problems addressed by KM projects finding and codifying intellectual (K-based) assets collecting, storing, distributing sharing measuring / accounting investing in K-assets and organizational learning customer / supplier relationships K-retention 6DBA - KM - Day 1 But where are the people ??

7. types of human knowing Feb 18 2010DBA - KM - Day 17 data practice meaning values language tacit - beyond language

8. Feb 18 2010 convert practice-knowing ? Boisot 1998 –codification –abstraction –diffusion explicit / tacit distinction Nonaka & Takeuchi 1995 –socialization –externalization –combination –internalization Taylor & Scientific Management 8DBA - KM - Day 1

9. Feb 18 20109DBA - KM - Day 1

10. Feb 18 2010 KM strategies ? central control distributed control finding & moving existing K-assets adding to K- assets 10DBA - KM - Day 1

11. Feb 18 2010 our agenda use these ideas + others to evaluate KM situations and cases mutual exchange of KM ideas and expectations insight into some fundamental management difficulties / paradoxes insight into the relationship between the tangible resources and the K-assets 11DBA - KM - Day 1

12. Feb 18 2010 so what is KM again ? NOT just ‘information management’ - but what else ? the ways in which people know - D, M, P humanist model of organization - vs - logical/mechanical model getting best value from the organization’s un-priced K assets developing a K-sharing work environment measuring, mapping, capturing K-assets managing K-growth (OL) and retention understanding and managing organizational change using K to develop better customer/supplier relationships K-based sustainable competitive advantage 12DBA - KM - Day 1