1. LEADERSHIP AND PEOPLE MANAGEMENT www.iProfile.bg I-PROFILE BULGARIA

2. Slides www.paoloruggeri.net www.paoloruggeri.net 2

3. Generating Value 3

4. HARD WORK HAS CHANGED!

5. Comfort ZoneUncomfortable == Consuming valueCreating value

6. OUT OF THE COMFORT ZONE

7. Take up a challenge Make a scary (or hard) decision

9. SOMETIMES THINGS ARE NOT AS THEY APPEAR

11. Are the colors of Square A and Square B the same???

13. MANY OF THE PRACTICE AND ATTITUDES THAT BRING ABOUT PROSPERITY ARE COUNTER – INTUITIVE, THAT IS TO SAY APPARENTLY GOING AGAINST LOGIC

14. Wealth Distribution 20% of the people  80% of the wealth 80% of the people  20% of the wealth 14

15. 6 Strategies www.iProfile.bg O PEN S OURCE M ANAGEMENT

16. 1) Stop Blaming! 16

17. Blaming others drives you toward negative and ineffective emotions

18. DIFFICULTIES WITH PEOPLE

19. Control To get things to go as you wish (the ability to influence something positively)

20. Influence explained 2) Techniques/ Knowledge 1) Responsibility 3) Control (influence)

21. Responsibility –THE FEELING OF BEING THE ONLY ONE IN CHARGE OF SOMETHING –=–= –THE ABILITY TO SEE ONESELF AS “THE CAUSE”

22. PROBLEM CAUSE (=Source Point) EFFECT (=Receipt Point)

23. Cause and Effect To solve a problem or to handle succesfully a situation we need to see ourselves as “the cause” of such situation. If we aren’t able to do it, it is the situation that is controlling us. If we are not capable of seeing ourselves as «the cause» of the performance of our employees, we are indeed leaving the control to them. Case history scuola

24. The Scale of Effectiveness EXTERNAL CONTROL Someone who thinks that all her life and misfortunes are or have been dependent upon others and circumstances CONTROL SOLELY OF ONE’S ACTIONS One sees herself as the cause only of the activities performed directly but cannot accept blame for other people mistakes or for what happens outside the company. She will not reach her goals INTERNAL CONTROL Sees herself as the cause of her actions but also as the cause of other people actions and activities.

25. 2) Success = 80% motivation 20% techniques 25

26. EMOTIONAL RESPONSES Enthusiasm Cheerfulness Logical Boredom Hostile Anger Resentment Anxious Sad Apathy

27. One of the fastest way to fail is to associate yourself with someone competent yet critical 27

28. 3) LEARN HOW TO MOTIVATE OTHERS

29. Exercise 1. Good working conditions 2. To feel involved in work related problems 3. Non oppressive discipline 4. Full appreciation for the work done 5. Management loyalty toward the staff 6. Good salary level 7. Job Promotions and growing with the company 8. Understanding and concern for employee’s personal problems 9. Job Security 10. Interesting Work

30. WHAT DO THEY WANT 1.Full appreciation for the work done (PRAISE) 2.To feel involved in work related problems 3.Understanding and concern for employee’s personal problems 4.Salary and commissions 5.Job Security 6.Interesting Work 7.Job Promotions and growing with the company 8.Management loyalty toward the staff 9.Good working conditions 10. Non oppressive discipline

31. 1.Praise Often 2.Involve People 3.Interested genuinely in the success of others 31

32. ARE YOU “BETTING” ON THE RIGHT PEOPLE?

33. Steve Jobs, around 1997, talks about his failure in Apple

34. 70% OF COSTS OF NON QUALITY OF PERSONNEL DEPEND ON CHARACTER RATHER THAN ON COMPETENCE AND EXPERIENCE

35. 4) EVERYTHING IS CREATED TWICE

36. GOALS When we don’t have clear (written) goals in life, it is life controlling us and not vice versa. 36

37. 37

38. “We choose to go to the moon in this decade and do the other things, not because they are easy, but because they are hard, because that goal will serve to organize and measure the best of our energies and skills” 38

39. Write your 5 years goals October, 24th, 2019 39

41. 5) THIS IS A «TWO» WORLD

42. HIRE GREAT PEOPLE Dont hire when you need it. Always looking. Character is more importance than competence

43. 6) ADD NEW EARNING ABILITIES In times of change learners inherit the earth; while the learned find themselves beautifully equipped to deal with a world that no longer exists. – Eric Hoffer 43