1. Multi-State Examinations Fact vs Fiction And Why What You Do Every Day Matters NACARA Annual Conference September 28-30, 2015 Jedd Bellman Assistant Commissioner MD John Prendergast VP Supervision CSBS

2. What’s the point? Of this presentation? Of a Multi-state Examination?

3. What is a Multi-State Examination States agree to engage in a coordinated fashion –How? Agreements Can be one examination all states sign off on –But can take other forms CFPB coordinated State to State coordinated Several state visitation or follow up The sharing of information from state to state Solidifying relationships between: –State regulators –Industry

4. Why Are We Doing This?

5. Lessons from the Crisis Quickening pace of technology More efficient for Regulatory agencies –Human capital has finite physical limits –Accepting other states exams can satisfy mandates More efficient for Industry –One examination can satisfy 20 or more states –Cost savings are significant –Demands on staff are reduced

6. Why Are We Doing This Commissioners have decided: This is the future of State Regulation

7. Fiction vs Fact Fiction You cant do multi-state exams due to their size Companies don’t want them My examiners hate them They take to long They throw my scheduling off Fact False Many have been done successfully False – Some actually request them TRUE! Why? Sometimes – But should that matter?

8. Fiction vs Fact Fiction The EIC cant control the crew due to size EIC cant hold other states accountable Fact False – The MMC has determined success is attainable by highly organized EIC’s False but also True – EIC’s assign deadlines – MMC holds states accountable – EIC’s need to report issues to MMC

9. What Now? Has Regulatory Action Changed Anything?

10. Regulatory Enforcement Process –Exam –Orders –Multistate approach appropriate? Process of All States Calls Commissioner approval –Negotiations –Due process –Hearings –Final outcome

11. What Does Enforcement Look Like? Aren’t you really in the business of……… Behavior Modification

12. Examinations “Check the Box” Compliance exams are a thing of the past Sampling sizes………..Do they make sense? –When should we take a bigger sample? Consumer Interviews………A must have! Prudential Standards –Is this company viable –Does their funding structure make sense? –Do their IT systems function as their policies say they should?

13. Examinations Are there significant problems here? Consumer harm Documentation mismanagement Documentation Fraud What do the Lawyers Need?? Hmmmmmmm???????

14. Examinations

15. Lawyers need evidence –Documentation –Sufficient abundance……… –If no documentation…… Documentation why! –Emails –Dates –Timeframes

16. Examinations Lawyers are telling a story Examiners give them the script WHEREAS, on or about January 8, 2013, the Commissioner commenced a routine regulatory examination of Ocwen through her examination staff, to ensure Ocwen’s compliance with the CRMLA and the California Homeowner Bill of Rights, a package of amendments to the California Civil Code that became law on January 1, 2013.

17. Examinations WHEREAS, as part of the regulatory examination, the Department made reasonable requests to Ocwen, including through a lawfully issued administrative subpoena duces tecum, for the production of information and documents for borrower loan files. On October 15, 2013, the Department made a request to Ocwen for documents and information for ten loan files. A second request was made on July 31, 2014 for 1200 loan files (“1200 loan sample”). A third request was made on August 5, 2014 for 120 loan files (“120 loan sample”). These requests were documented

18. Examinations Don’t be afraid to ask for HELP!

19. Orders Who makes the call? “What do I care……..I’m just an examiner” If an order is contemplated –Documentation necessary? –Depositions? –Affidavits?

20. Orders Two things critical to a successful order 1.Timing Determines when the evidence is compiled Allows examiners to organize thoughts and evidence 2.Communication Between Examiners and Office Clarity on expectations Clarity on basis for action

21. Multi-state Approach / MMC Lessons Learned What’s the Difference Examination personnel is less accessible to EIC Authority queasiness……EIC…..SPOC….Examiners Dealing with people your not familiar with Companies sometimes divide and conquor Timeframes are generally longer Companies play the “survivor game” –Outplay –Outwit –Outlast

22. Multi-state Approach / MMC Lessons Learned What’s the same? Exam team follows EIC Deadlines are expected Assignments are made Scope is defined Timeframes are developed

23. Multi-state Approach / MMC Lessons Learned Where do multi-state exams become problematic EIC is not empowered Communication between exam team is not consistent Inadequate SPOC oversight Coordination of exam material is more cumbersome Direction to examiners and expectations are not clear EIC’s are less likely to direct examiners to “do it this way”

24. Multi-state Approach / MMC Lessons Learned Commissioners approve this approach by policy CFPB uses this approach by necessity Directed predominantly at the largest companies in the country Model necessitates good communication All States Calls among Commissioners Guidance on Regulatory approach by Commissioners Sign off on appropriate Regulatory Order Approval of Negotiating terms

25. Negotiations What are they –Orders? –Agreements? Who does them –Lead state? –Team? –Home state How successful are they –What should result from a negotiation? Do they make a difference –Behavior Modification

26. New Day Financial Cheating plain and simple Why were company actions not sufficient on their own Trust and verify Independence of audits or investigations Company culture of non compliance Pervasive

27. Regulatory Coordination MMC interacts with many different regulators and entities Referral process from MTEB to MMC From other states to MMC……..NH in the New Day case Increased communication between agencies and individual regulators now as opposed to the past

28. Tools at your disposal Books and records vs subpoena powers Why use one over the other When would the AG get involved Non Public Order Consent Order Depositions……..When are they useful Whistleblowers

29. Negotiate to Change Behavior Negotiations are a message that the regulators believe the company is able to continue This can change, depending on demeanor during the process What happens if the company refuses to negotiate Why it is futile to stall during a negotiation What the result of stalling may necessitate on the part of the regulators  Move to revoke  Sends the message company is not serious about moving forward

30. Questions and Discussion