1. Copyright © 2005 Prentice-Hall 18-1 Managing Organizational Change

2. Copyright © 2005 Prentice-Hall 18-2 Why is it Important to Adapt to Change? Individuals, teams, or organizations that do not adapt to change in timely ways are unlikely to survive.

3. Copyright © 2005 Prentice-Hall 18-3 What is Change? Coping process of moving from a unsatisfactory present state to a desired state

4. Copyright © 2005 Prentice-Hall 18-4 Lewin’s Three-Step Change Model Unfreezing Changing Refreezing

5. Copyright © 2005 Prentice-Hall 18-5 UnfreezingUnfreezing Help people accept that change is needed because the existing situation is not adequate

6. Copyright © 2005 Prentice-Hall 18-6 ChangingChanging Involves rearranging of current work norms and relationships to meet new needs

7. Copyright © 2005 Prentice-Hall 18-7 RefreezingRefreezing Reinforces the changes made so that the new ways of behaving become stabilized

8. Copyright © 2005 Prentice-Hall 18-8 Why People Resist Change Prentice Hall, 2002 Threat of Emotional Detachment Change in Habit

9. Copyright © 2005 Prentice-Hall 18-9 Overcoming Resistance to Change Education and Communication Participation and Involvement Facilitation and Support Negotiation and Agreement Manipulation and Co-optation Coercion Promote Positive Attitudes Toward Change