2. Overview Why Bolivia? –Advantages of Bolivia –Contact Center Industry Meet Rainbow –History of Success –Our Solutions Infrastructure & Operations Overview –Technology & Redundancy –Training –Quality –Security Summary and Questions

3. Why Bolivia? Educated & Skilled Workforce –Bilingual college graduates –60% of population between ages of 18 – 35 –11 English Institutions in Capital Contact Center Industry –Strong growth for the past 10 years –Free Zone Incentives –Outsourcing cost savings up to 80%

4. Meet Rainbow Carola Muñoz Vera, Chief Executive Officer Rodrigo Duran, Vice President of Operations Luis M. Ross, Vice President of Client Services David Armijo Arzabe, Human Resources Manager Daniela Arzabe, Finance Manager Ariel Murillo Bustamante, QA & Training Manager

5. History of Success Contact center industry professionals and successful business leaders are the people who founded Rainbow Connection Services. Our executive team started out serving clients nationally and then cast their vision 5 years ago to become an outsourcing services provider to international companies. Rainbow began with outbound campaigns for industries such as mortgage modifications, debt consolidation, and pre-paid cellular services. We proved to be very successful in achieving surpassing our clients’ goals, which led to growth for our company as well. As we grew we expanded into more industries doing both inbound, outbound and back office providing services such as lead generation, surveys, technical support, customer service and appointment setting.

6. Our Solutions Rainbow delivers brighter, more intelligent answers to their problems. Rainbow’s Core CompetenciesOutsourcing Solutions Technolog y Human Resources Business Strategy Quality Direct SalesCustomer ServiceCollectionsLead GenerationTechnical SupportMarket ResearchBusiness Process Outsourcing

7. Our Facilities Rainbow has 117 available workstations for your next campaign and is expanding to a total of 250 3 rd quarter 2010.

8. Technology & Redundancy Matrix Xtreme Networks HP Asterisk Dell Computers Microsoft Licensed Platform TECHNOLOGY UPS 30 kVA backup Genset 50 kVA Operates 103 work station ENERGY Transceiver dedicated 4mb fiber optic AXS Bolivia Internet TELECOM In order to deliver service to our clients without interruption we have selected technology and backup solutions.

9. Training Requirements Agenda Definition Schedule Material Preparation LogisticsTrainingEvaluationFollow-UpFeedback Process Coordinated with Training Manager, QA and Supervisors

10. Quality

11. Security Rainbow has 24/7 security with guards at the main entrance and a lobby receptionist. In order to access the call center floor employees must use an access keycard or biometric scan. Rainbow’s security system controls the time of entry and exit and determines which doors are accessed. Rainbow utilizes video surveillance throughout the entire center 24/7 and maintains a recording of all events.

12. Have Questions? We have brighter answers Avenida José Aguirre Achá, No. 400-C Cota Cota, La Paz, Bolivia 591-2-2799378 clients@rainbowcs.net