1. Technology With Vision IMTC –H323 Forum May 14-16, 2002 Geneva, Switzerland Chaim E. Fried

2. Service Provider: Glowpoint Time/usage based video -T1 -DSL -FRAME/ATM - H.320/H.323 Gateway - MCU -Service / Enterprise Integration -Glowpoint interoperability certification

3. DS-3 ATM Videoconferencing System Carrier Equipment Glowpoint CPE Dedicated End-to-End Connectivity IP Glowpoint POP IP Network Operations Center Management, Billing, Value-added Services Backbone DS-3 ATM Glowpoint POP Carrier Equipment Glowpoint CPE

4. Glowpoint Backbone POPs To San Jose Philadelphia New York Boston New York / New Jersey Atlanta Chicago Orlando Los Angeles Denver Seattle Washington DC Dallas San Jose Toronto Asia U.K. ASIA Tokyo London EUROPE To New York

5. Proprietary Billing System Type of Plan Number of Minutes Adjusted Price Multiple locations

6. what is it? Glowpoint is not just not a network – it is a Service A (almost) full SS7-type video solution - Call forwarding - Operator Assistance - DID mapping to PSTN/ISDN - Store and forward - QOS – The real and full solution - Bridging - Security- Privacy - Collaboration/ AV Integration

7. The Key Components of a Successful Videoconferencing Service Service Interoperability -Gatekeeper interoperability -Service provider transparency Network Interoperability -Peering Vendor Interoperability -Latest Standards Compliance -Interoperability

8. Wire One Network The Beginning: - Initially Glowpoint ran over the Exodus IP network. -Early feedback showed a serious lack of control of the network components The Result: –Wire One invested in a private backbone, so that we could control layer 3 routing. Results were exactly what we needed.

9. The key Components of a good Video Network Packet Loss Latency Jitter

10. So Whats missing? H323 FORUM –Vendor interoperability –Service provider interoperability