1. NCHS – Business Department Introduction to Business – Unit 2

2. NCHS – Business Department Introduction to Business – Unit 2  If a consumer encounter a problem, he or she has not only the _______, but also the _______________ to complain. Right Responsibility

3. NCHS – Business Department Introduction to Business – Unit 2  Valid complaint ◦ States problem with facts and a possible solution/remedy  1 st Step – Return to store (call or in person)  2 nd Step – Write a Complaint Letter

4. NCHS – Business Department Introduction to Business – Unit 2  Refund YOU WHAT YOU BOUGHT YOUR MONEY A return on the purchase price (plus sales tax if any) of the product

5. NCHS – Business Department Introduction to Business – Unit 2  Small Claims Court $25 to $5,000 Court that deals with small legal matters involving little $ Court that deals with small legal matters involving little $ May bring a case to court w/little cost & without a lawyer May bring a case to court w/little cost & without a lawyer