1. European Collections Today An Examination And Discussion Of The Key Collection Topics Of The Day 20th of October 2015 – ICTF´s International Credit Professionals Symposium Berlin TOPIC

2. Dipl.-wirt. jur. (FH) Erwin Falkner || 20th of October 2015 – ICTF´s Symposium - Berlin, Germany 1 BDIU e. V. - BDIU - Established In 1956 - BDIU - More Than 560 Members - BDIU – More Than 20 Million Dunnings per Year - BDIU – Members Take Care Of More Than 500.000 Customers TOPIC || European Collections Today

3. Dipl.-wirt. jur. (FH) Erwin Falkner || 20th of October 2015 – ICTF´s Symposium - Berlin, Germany 2 EUROPA In Numbers - 505 Mio. PeopleIn 28 Countries - 24 Languages And 12 Currencies - GDP Of EUR 13 Trillion In 2014 And An Unemployment Rate Of 10 % - 23 Mio. SME´s do 99 % Of Business And Hold 67 % Employees TOPIC || European Collections Today

4. Dipl.-wirt. jur. (FH) Erwin Falkner || 20th of October 2015 – ICTF´s Symposium - Berlin, Germany 3 Legal Systems In Europe - Common Law System – Case Law - Civil Law System – Codified Law - Hybrid Law System – Combine Both Systems TOPIC || European Collections Today

5. Dipl.-wirt. jur. (FH) Erwin Falkner || 20th of October 2015 – ICTF´s Symposium - Berlin, Germany 4 Regulations In The Collection Market - Date Protection Regulation - Small Claims Regulation - European Payment Order Regulation - European Enforcement Order Regulation - Insolvency Proceeding Regulation TOPIC || European Collections Today

6. Dipl.-wirt. jur. (FH) Erwin Falkner || 20th of October 2015 – ICTF´s Symposium - Berlin, Germany 5 Collection Workflows In Selected Countries - France - Italy - Spain - England - Switzerland - Netherlands - Germany TOPIC || European Collections Today

7. Dipl.-wirt. jur. (FH) Erwin Falkner || 20th of October 2015 – ICTF´s Symposium - Berlin, Germany 6 Germany – Closer Look - Pre Court Proceedings - Court Proceedings - After Court Proceedings - Insolvency Proceedings TOPIC || European Collections Today

8. Dipl.-wirt. jur. (FH) Erwin Falkner || 20th of October 2015 – ICTF´s Symposium - Berlin, Germany 7 Collection Trends In Europe - Change Of Working Process In The Collection Industrie - Change Of Debt Buyer Indrustrie - Change Of Customer Requirements - Change Of European Regulations TOPIC || European Collections Today

9. Dipl.-wirt. jur. (FH) Erwin Falkner || 20th of October 2015 – ICTF´s Symposium - Berlin, Germany 8 There Is One More Thing… - THANK YOU VERY MUCH FOR YOUR TIME! TOPIC || European Collections Today