1. Proprietary, Do Not Copy or Electronically Reproduce. 1 City University PM 511 Improving Project Management Processes March 28,1998

2. Proprietary, Do Not Copy or Electronically Reproduce. 2 City University Class Schedule ( March 14th - Completed Introduction, Overview & Expectations Introduction, Overview & Expectations Train Wrecks & Bad Radios, Chap. 1 Train Wrecks & Bad Radios, Chap. 1 New Leadership Competencies, Chap 2 New Leadership Competencies, Chap 2 Systems Thinking, Chap. 3 Systems Thinking, Chap. 3 ( March 21st - Completed Getting The Daily Work Done, Chap. 4 Getting The Daily Work Done, Chap. 4 Meaning, Purpose & Focus to Work, Chap. 5 Meaning, Purpose & Focus to Work, Chap. 5 Breakthrough Improvement, Chap. 6 Breakthrough Improvement, Chap. 6 Keeping Track: Improvement, Progress & Success, Chap. 7 Keeping Track: Improvement, Progress & Success, Chap. 7 Assignment Assignment – Create Process For Task Accomplishment (Individual) ( March 14th - Completed Introduction, Overview & Expectations Introduction, Overview & Expectations Train Wrecks & Bad Radios, Chap. 1 Train Wrecks & Bad Radios, Chap. 1 New Leadership Competencies, Chap 2 New Leadership Competencies, Chap 2 Systems Thinking, Chap. 3 Systems Thinking, Chap. 3 ( March 21st - Completed Getting The Daily Work Done, Chap. 4 Getting The Daily Work Done, Chap. 4 Meaning, Purpose & Focus to Work, Chap. 5 Meaning, Purpose & Focus to Work, Chap. 5 Breakthrough Improvement, Chap. 6 Breakthrough Improvement, Chap. 6 Keeping Track: Improvement, Progress & Success, Chap. 7 Keeping Track: Improvement, Progress & Success, Chap. 7 Assignment Assignment – Create Process For Task Accomplishment (Individual)

3. Proprietary, Do Not Copy or Electronically Reproduce. 3 City University Class Schedule ( March 28th Leading by Asking Good Questions, Chap. 8 Leading by Asking Good Questions, Chap. 8 Performance Without Appraisal, Chap. 9 Performance Without Appraisal, Chap. 9 Leadership Into the Next Millennium, Chap. 10 Leadership Into the Next Millennium, Chap. 10 Assignment Assignment – Process & Process Improvement (Group) ( April 4th Final Exam - Presentation Final Exam - Presentation ( March 28th Leading by Asking Good Questions, Chap. 8 Leading by Asking Good Questions, Chap. 8 Performance Without Appraisal, Chap. 9 Performance Without Appraisal, Chap. 9 Leadership Into the Next Millennium, Chap. 10 Leadership Into the Next Millennium, Chap. 10 Assignment Assignment – Process & Process Improvement (Group) ( April 4th Final Exam - Presentation Final Exam - Presentation

4. Proprietary, Do Not Copy or Electronically Reproduce. 4 City University Our Day’s Time Line ( 4 Hrs - Class Work ( Lunch ( 1 Hrs - Class Work ( 1 Hrs - Speaker or Group Work ( 2 Hrs - Group Work ( 4 Hrs - Class Work ( Lunch ( 1 Hrs - Class Work ( 1 Hrs - Speaker or Group Work ( 2 Hrs - Group Work

5. Proprietary, Do Not Copy or Electronically Reproduce. 5 City University Step Three

6. Proprietary, Do Not Copy or Electronically Reproduce. 6 City University Leading By Asking Good Questions ( The New Concept of Leadership - 264 ( Asking Good Questions - 266 Four Improvement Strategies - 269 Four Improvement Strategies - 269 Strategy 4: The 7 Step Method - 273 Strategy 4: The 7 Step Method - 273 Diagram 8-7 (276-277) Diagram 8-7 (276-277) ( Good Listening: What You Do After You Have Asked a Good Question - 280 4 Dysfunctional Communications Styles - 282 4 Dysfunctional Communications Styles - 282 ( The Inquiry Process - 287 ( The New Concept of Leadership - 264 ( Asking Good Questions - 266 Four Improvement Strategies - 269 Four Improvement Strategies - 269 Strategy 4: The 7 Step Method - 273 Strategy 4: The 7 Step Method - 273 Diagram 8-7 (276-277) Diagram 8-7 (276-277) ( Good Listening: What You Do After You Have Asked a Good Question - 280 4 Dysfunctional Communications Styles - 282 4 Dysfunctional Communications Styles - 282 ( The Inquiry Process - 287

7. Proprietary, Do Not Copy or Electronically Reproduce. 7 City University Performance Without Appraisal ( What Do We Mean By Performance Appraisal - 304 ( The Case Against Performance Appraisal - 307 ( Our Fixation With Heroes And Culprits - 318 ( Performance Without Carrots, Sticks, And Appraisal - 324 ( Debundling The Services Of Performance Appraisal - 328 APOP - 354 APOP - 354 ( Dismantling Performance Appraisal: Decision Trees - 355 Questions - 361 Questions - 361 ( What Do We Mean By Performance Appraisal - 304 ( The Case Against Performance Appraisal - 307 ( Our Fixation With Heroes And Culprits - 318 ( Performance Without Carrots, Sticks, And Appraisal - 324 ( Debundling The Services Of Performance Appraisal - 328 APOP - 354 APOP - 354 ( Dismantling Performance Appraisal: Decision Trees - 355 Questions - 361 Questions - 361

8. Proprietary, Do Not Copy or Electronically Reproduce. 8 City University Leadership Into The Next Millennium ( Introduction: What is Leadership? - 370 Speaking Plainly … about Gemba! - 372 Speaking Plainly … about Gemba! - 372 ( Leaders of Systems - 372 ( The Footprints of Leadership - 375 ( A Kind Word About Leaders - 376 Ford - 378 Ford - 378 ( Healing Workplaces And Learning Workplaces - 378 ( How To Convert Your Boss - 387 ( The 47 Habits Of Pretty Good Leaders - 391 The Crazymaking … - 397 The Crazymaking … - 397 ( Introduction: What is Leadership? - 370 Speaking Plainly … about Gemba! - 372 Speaking Plainly … about Gemba! - 372 ( Leaders of Systems - 372 ( The Footprints of Leadership - 375 ( A Kind Word About Leaders - 376 Ford - 378 Ford - 378 ( Healing Workplaces And Learning Workplaces - 378 ( How To Convert Your Boss - 387 ( The 47 Habits Of Pretty Good Leaders - 391 The Crazymaking … - 397 The Crazymaking … - 397

9. Proprietary, Do Not Copy or Electronically Reproduce. 9 City University Final Exam For April 4th ( Process & Process Improvement (Group)