2. 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 200 300 400 500 100 Variability Control Chart CQI Personal Imp. Catch All

3. Variability for 100 Points Which of the following is not a measure of variability in the process: Average, Range, Standard Deviation, Median, Fourth Spread

4. Average and median are not measures of variability of the process

5. Variability for 200 Uses Expected Deviations

6. What is risk adjusted p-chart

7. Variability for 300 What is wrong with this chart?

8. The control limits should have been calculated from the pre-intervention period as it has less variability.

9. Variability for 400 Date of Error 05/13 06/13 05/14 05/07 06/20 05/21 07/01 What is the Fourth Spread for days between errors?

10. Ordered days between error: 1, 6, 7, 7, 11, and 23 days Median=7, UF=11, LF=6 Fourth Spread=5 days

11. Variability for 500 Time 1Time 2Time 3 Case 10.180.970.80 Case 20.88 0.60 Case 30.330.040.20 Case 40.29 0.50 Case 50.140.030.80 Case 60.240.19 Case 70.150.14 Case 80.040.74 Case 9 0.07 What is expected deviation for Time 3?

12. Time 3E*(1-E) 0.70.21 0.60.24 0.10.09 0.50.25 0.80.16 Total0.95 Square root0.97 Divide by # cases0.19

13. Control Chart for 100

14. What is the look on student’s face on first day of class after being told to use Excel to make a control chart

15. Control Chart for 200

16. What is a process that has changed from pre-intervention to post- intervention period.

17. Control Chart for 300

18. What is the formula for UCL in Time Between Charts

19. Control Chart for 400 Show that the 8 th week is different WeekWeight 1199 2201 3199 4197 5 6195 7 8190

21. Control Chart for 500 DayExercise? 1Yes 2 3 4 5 6No 7 8Yes 9 10No

23. CQI for 100 PDCA

24. What is Plan, Do, Check and Act

25. CQI for 200 perspectives solutions two no customer no embedded voice least two at blamed use employee

26. Use customers voice No employee blamed No embedded solution At least two perspectives

27. CQI for 300 Don’t study what is wrong with current situation

28. What is ideal system design and rapid planning

29. CQI for 400 Takes 13 and 17 months

30. From the identification of the problem to the completion of the first pilot improvement takes ~ 17 months. From the first meeting of the team to the end of the first pilot takes ~13 months.

31. CQI for 500 1-Select the best 2-Meet before the meeting 3-Redo the list of ideas at meeting 4-Rate ideas 5-Discuss major differences 6-Ignore small differences

32. What is Integrative Group Process

33. Personal Improvement for 100 Stand up desk, reduced heat in the house by 1 degree, sell the television

34. What are examples of system changes that could increase exercise

35. Personal Improvement for 200 Which matters more, a process owner or a buddy with same resolution

36. In Continuous Self Improvement the process owner is more important because his/her consent is needed to change the environment

37. CQI for 300 x 2 http://www.youtube.com/watch?v=q-rEvoLZ4pY Listen and tell what Alemi will suggest to change in this personal improvement Daily Double

38. Scores for extent of system change Control chart based on less variable pre-intervention period

39. CQI for 400 What chart is appropriate for a personal improvement to increase a patient’s preventive intake of aspirins

40. Since medications are either taken or not taken, and there are one data point for each period, then time between chart is most appropriate

41. Personal Improvement for 500 How many times were students who changed their environment more likely to accomplish their resolution than students who put more effort into keeping up with their plans

42. Changing the environment improved the odds of success by 1.93 times more than relying on one's motivation.

43. Catch All for 100 NGT

44. What is Nominal Group Technique

45. Catch All for 200 Uses ICD9 codes & measures severity

46. A.Computerized severity B.Disease staging

47. Catch All for 300 Meet before the meeting Postpone evaluation of ideas

48. What are two critical steps to improve team meeting processes

49. Catch All for 400 If t-value of 10 case is 1.8 and t-value of 8 cases is 1.2, what is the t-value of 9 cases

50. 1.5, as it needs to be half way between the two values

51. Catch All for 500 When would six sigma calculations, popular in other industries, fail to work within health care.

52. When patient risks have changed and risk adjusted control charts are needed.