1. © Tesseract Management Systems / Managing by Design / 2002 - 1 AUDIT AND REVIEW This set of slides is intended to provide a basis for undertaking ‘audit and review’. This is the mechanism by which overall progress is reviewed and learnt form, and the QFD is reset for the following year. Please do not attempt to use these slides as part of a presentation until you have read and fully understood the relevant sections of ‘Managing by Design’, you know how each slide builds, and you are clear on the points you wish to make with them. There are some associated notes to guide your use of these slides.

2. © Tesseract Management Systems / Managing by Design / 2002 - 2 THE IMPROVEMENT LOOP Paradox: You need to develop your models and thinking to provide the potential for improvement You need to stabilise your models and thinking to realise the potential for improvement 024681012m Audit & Review Change Spring Clean Develop the Logical Model Model Objectives Analysis and Design Maps Plans Implement Improvements Problem Solving Projects Stability

3. © Tesseract Management Systems / Managing by Design / 2002 - 3 REVIEW AUDIT OBJECTIVES OF THE AUDIT AND REVIEW PROCESS To identify and understand where plans have been fulfilled To identify and understand where plans have gone awry To ensure learning from both of the above To re-establish the opportunities for improvement To plan for that improvement To establish a routine discipline of organisational learning

4. © Tesseract Management Systems / Managing by Design / 2002 - 4 DO Doing CONTEXT OF THE AUDIT AND REVIEW PROCESS PD AC DO... Planning DO Re-planning? DO PDCA...

5. © Tesseract Management Systems / Managing by Design / 2002 - 5 AUDIT (Check) Planning the Audit Planning the Approach Preparing materials Scheduling Events and Attendees Conducting the Audit Interviews and Opinion Surveys Questionnaires Data Analysis (Measures / Improvement) Evidence of Real Progress Analysis and Feedback of Results

6. © Tesseract Management Systems / Managing by Design / 2002 - 6 REVIEW (Act - Plan) Preparation for the Review Workshop Reflecting on the Audit & Review Feedback Considering Local Implications Preparing the Review Workshop Objectives (Next Year / Addressing Issues) Session Plan and Participation Supporting Slides and Materials Conducting the Review Workshop Addressing the Issues Planning for Next Year (Targets / Approach) Designing the Cascade

7. © Tesseract Management Systems / Managing by Design / 2002 - 7 OUTLINE TIMETABLE

8. © Tesseract Management Systems / Managing by Design / 2002 - 8 WHAT DO YOU WANT TO KNOW? What do you want to understand as a result of the audit process?...progress against targets?...how ‘real work’ has been affected?...the extent of ‘top-box’ activities? mapping / measurement / analysis /......how attitudes / behaviours have changed?...how ‘management’ is seen to have changed?...remaining issues in our process based approach? mutual support / politics / practicalities /......the biggest fears / risks for the future?.... ?

9. © Tesseract Management Systems / Managing by Design / 2002 - 9 WHO IS TO BE INVOLVED? Audit What needs to be done? Planning the approach - (What? Who? When? Where?) Designing the interviews & questionnaires Planning the survey (evidence based analysis) Presenting approach to the validation meeting Administration and typing Undertaking the surveys and managing the outputs Grouping and analysing the results (Session) planning the feedback Preparing the feedback presentation and handouts

10. © Tesseract Management Systems / Managing by Design / 2002 - 10 WHO IS TO BE INVOLVED? Review Workshop What needs to be done? Establishing workshop objectives Developing workshop sessions (Workshop QFD) Developing session plans Preparing slides, handouts and other materials Briefing workshop participants Rehearsing key workshop sessions Administration and arrangements Running the event Managing the outputs