1. www.actgov.org Networks & Telecom Shared Interest Group ‘Network Services 2020’ Acquisition Excellence Roundtables Facilitators Guide Project Lead – Roxane Rucker, Qwest Government Services, Inc. (roxane.rucker@qwest.com)roxane.rucker@qwest.com

2. www.actgov.org Contents  Logistics  Purpose  Format  Government Facilitators  Facilitator’s Role  Industry’s Role  Ground Rules  White Paper Guidelines  Timeline

3. www.actgov.org N&T SIG Acquisition Excellence Roundtables Logistics: Address: Qwest Executive Briefing Center, 4250 N. Fairfax Drive, Arlington, VA (Check-in 3 rd Floor Security Desk) Transportation: Ballston Metro Stop; Underground parking available in building Agenda: –9:30 Registration & Continental Breakfast –10:00 Kick-Off –10:15 Roundtable Breakouts –11:45 Wrap Up & Summary –12:00 Closing Room Assignments: RoundtableConference Room Acquisition Strategy and Program goals2-A GSA/Vendor Operations2-B/C GSA Contract Management5-North-A Technical/Pricing4-North-A Transition Lessons Learned5-North-B

4. www.actgov.org N&T SIG Acquisition Excellence Roundtables Purpose: The Federal Acquisition Service (FAS) of the U.S. General Services Administration (GSA) is seeking information, comments, feedback and recommendations upon which to develop a follow-on program to the current Networx Program and other Network Services Offerings. The GSA’s vision for the follow-on program has been named “Network Services 2020”. The collective comments, feedback and recommendations from government agencies, industry and other stakeholders will be used to refine the current acquisition approach and will contribute to overall future program success. The N&T SIG Acquisition Excellence Roundtables provides a forum for capturing industry comments, feedback and recommendations on the strengths and weaknesses of the current Networx program and other Network Services offerings.

5. www.actgov.org N&T SIG Acquisition Excellence Roundtables Network Services 2020 Schedule Source: Karl Krumbholz briefing to the N&T SIG, April 13, 2010

6. www.actgov.org N&T SIG Acquisition Excellence Roundtables Format: Five concurrent Roundtable sessions comprised of industry participants Government executives from the Department of Energy, Department of Justice, U.S Courts and others agencies will facilitate each Roundtable discussion. Each Roundtable was limited to a maximum of 10 participants Company representation was limited to 1 participant per Roundtable. Industry Lead(s) are designated in each group to capture comments, feedback and recommendations Registration will closed on Friday, April 22 at 5PM.

7. www.actgov.org N&T SIG Acquisition Excellence Roundtables Format (cont): Acquisition Strategy and Program Goals: Success of acquisition strategy goals and objectives; Value to Customers, Industry, Stakeholders; Effectiveness of GSA governance GSA / Vendor Operations: Service Ordering, Billing, and Inventory Systems; Hosting Center; Agency Pricer; Vendor Contract Operations and Service Delivery; Effectiveness of the Terms & Conditions GSA Contract Management: Fair Opportunity Process; Service Level Agreements, Contract Compliance, Program Management, Modification Process Technical / Pricing: Services and solutions; Regional applications for local telecommunications services Transition Lessons Learned

8. www.actgov.org Network Services 2020 Acquisition Excellence Study Government Facilitators RoundtableFacilitator Acquisition Strategy and Program goals Cmdr James Staier, US Coast Guard (to be confirmed) GSA/Vendor OperationsCarl Tucker, US Courts GSA Contract ManagementDave Cheplick, Department of Veterans Affairs Technical/PricingShirley Nasser, Department of Justice Transition Lessons LearnedLaura Hobgood, Department of Energy

9. www.actgov.org N&T SIG Acquisition Excellence Roundtables Facilitator’s Role Encourage everyone’s participation Guide the group through the list of questions Keep the discussion moving Listen, summarize and reframe. Don’t advance your opinion, but use your opinion to ask questions & to stimulate new ideas. Encourage the group to offer their comments, feedback and recommendations in the context of the Strengths and Weaknesses of the Networx Program or other Network Services Programs (e.g. Connections) Focus on capturing 3 – 5 top strengths, weaknesses and/or recommendations Review industry prepared draft document prior to GSA submission

10. www.actgov.org N&T SIG Acquisition Excellence Roundtables Industry Participant’s Role Offer your comments, feedback and recommendations in the context of the Strengths and Weaknesses of the Networx Program or other Network Services Programs (e.g. Connections) Come to consensus on 3 – 5 top strengths, weaknesses and/or recommendations Think broadly about the future vision of Network Services programs without constraints (political, bureaucratic, regulatory) Participate in the preparation of the draft White Paper deliverable

11. www.actgov.org N&T SIG Acquisition Excellence Roundtables Ground Rules Different opinions are welcome - Contrary views need to be encouraged to support robust decision-making Finish on time One conversation at a time - Show respect for others by listening to their point of view and refraining from side conversations. Respect different perspectives Challenge ideas, not individuals Limit side conversations Follow through on action plans – do what you say you’ll do

12. www.actgov.org N&T SIG Acquisition Excellence Roundtables White Paper Deliverable Industry participants are requested to submit their written comments in advance to the Roundtables All input is vendor-neutral; no industry logos, no attribution Industry Leads in each group will consolidate comments and produce draft document, capturing 3 – 5 top strengths, weaknesses and/or recommendations Facilitators, Project Lead N&T SIG Leadership, and IAC SIG Liaison will review final draft Industry Leads will be invited to participate in GSA Readout (TBA)

13. www.actgov.org N&T SIG Acquisition Excellence Roundtables Timeline N&T SIG KickoffApril 13 Facilitators Conference CallApril 19 – 21 Roundtables Registration ClosesApril 20 Acquisition Excellence RoundtablesApril 26 Close N&T SIG DiscussionsApril 29 Prepare & Submit DRAFT DeliverableWeek of May 2 N&T SIG Readout at GSA ConferenceMay 09 Final DeliverableWeek of May 16