1. Understanding the Text Passage A Information, Please Experiencing English 1 1.What does “Information, please” refer to in the passage? A service that helps telephone users.

2. Understanding the Text Passage A Information, Please Experiencing English 1 2. In the little boy’s point of view, what was “Information, please”? “Information, please” knew everything.

3. Understanding the Text Passage A Information, Please Experiencing English 1 3.Why did the little boy pick up the telephone receiver one day when he was home alone? Because he was hurt by a hammer and there was nobody around to help him, so he tried to get comfort from the telephone.

4. Understanding the Text Passage A Information, Please Experiencing English 1 4. Why was the author unable to forget his childhood conversations with the operator? Because the operator gave him her kindness, understanding, concern and patience.

5. Understanding the Text Passage A Information, Please Experiencing English 1 5.Why did the operator remember her conversation with the child? She took a personal interest in him and thought she could help him.

6. Understanding the Text Passage A Information, Please Experiencing English 1 6. When you are in trouble, what is your favorite way to ask for help? You may have different answers to this question.