1. CHALLENGES IN THE TRANSITION FROM PAPER TO ELECTRONIC, TO MOBILE TICKETS Nikolay NEDYALKOV

2. TOPICS:  RTPI, AVL  eTicketing and Payments  Legal aspects and settlement  mTicketing and mPayments

3. RTPI, AVL Real Time Passenger Information  Info signs – vehicles and stops  Internet portal  Mobile apps and SMS  Real-time information, route suggestion, delays Automatic Vehicle Location  Data on each route  Road events – rush hours, works, accidents  Contribute to the correct pricing of the transport operators services (price for one kilometre)

4. E-TICKETING AND PAYMENTS eTicketing  Tariff policies management  Fraud management  Transport documents  Transport documents physical holders  smart cards  paper cards  integrated transport apps Payments  Cash desks  TVMs  Internet payments  V о uchers / bank transfers

5. LEGAL ASPECTS AND SETTLEMENT National legislative framework  Regulation for automobile transport  Regulation № 18 for the sales Local public transport legislation  Concession of lines, stops, infrastructure or sales  Municipal transport entities  Municipal transport operators  Franchised sale of transport documents Settlement  Correct reporting and settlement of income among all stakeholders

6. M-TICKETING AND M-PAYMENTS Mobile solution  SMS  Mobile application  Issuing mTicketing life cycle and inspection in the public transport  Validation  validator in vehicles – NFC, QR  passenger through mobile app or sms Mobile payments  External payment processors  Legal aspects and financial institutions  VAS services  Braintree, ePay, Borica-Bankservice, Bank Authorization center, etc.