1. The Internet Public Library http://www.ipl.org IPL Reference Using QRC

2. The Internet Public Library http://www.ipl.org Subject-organized collection of tens of thousands of authoritative web links Some very special exhibits & resources E-mail reference service Educational and research laboratory for LIS education What is the IPL?

3. The Internet Public Library Reference Service Organizational Structure IPL Reference Staff IPL Librarians Practice Question Evaluators QWKANS (Quick Answers) Inactivators Volunteer Librarians Student Librarians Reference Administrators Senior Reference Administrators Senior Volunteer Librarians

4. The Internet Public Library QRC Homepage for IPL Librarians

5. The Internet Public Library IPL Reference Librarians’ View of QRC Question

6. The Internet Public Library IPL Reference Librarians Answer Button Screen

7. The Internet Public Library IPL Reference Librarians Post-A-Note Button Screen

8. The Internet Public Library Color Coding

9. The Internet Public Library Find Your Questions

10. The Internet Public Library QRC Alerts

11. The Internet Public Library Learning Community http://ipl.ci.fsu.edu

12. The Internet Public Library Public Access

13. The Internet Public Library Area for IPL Ref

14. The Internet Public Library Ref Forums

15. The Internet Public Library Ref Wiki

16. The Internet Public Library http://www.ipl.org For More… The IPL’s “About Us” page http://www.ipl.org/div/about The IPL Timeline http://www.ipl.org/div/about/timeline/ The “Ask an IPL Librarian” Training Manual http://training.ipl.org/backroom/refvols/students The IPL’s Learning Community http://ipl.ci.fsu.edu