2. INTERPERSONAL ROLES INFORMATIONAL ROLES DECISION ROLES

3. INTERPERSONAL ROLES FIGUREHEAD LEADER LIAISON

4. INFORMATIONAL ROLES MONITOR DISSEMINATOR SPOKESPERSON

5. DECISION ROLES ENTREPRENEUR PROBLEM SOLVER RESOURCE ALLOCATOR NEGOTIATOR

6.  Our discussion of IT decision support deals with 3 basic questions : 1. Why do managers need IT support in making decisions? 2. To what extent can a manager’s job be automated? 3. What IT tools are available to support managers? DECISION SUPPORT TOOLS

7. Trends that make in decision making :  There are too many alternatives, scenarios and risks to consider  Many decisions must be made under time pressure  Due to increased fluctuations and uncertainty in the decision environment, it is frequently necessary to conduct a sophisticated analysis.

8. Trends that make in decision making :  Decision making frequently requires an organization to conduct a forecast of prices, market share and so on. Reliable requires analytical & statistical tools.  Decision makers can be in different locations as can the information. Bringing them all together quickly and inexpensively may be a difficult task

9.  Can examine numerous alternatives very quickly  Supports forecasting  Provide systematic risk analysis  Be integrated with communication systems & databases  Support group work

10.  Automation of certain tasks can save time, increase consistency and enable better decisions to be made.  The more tasks we can automate, the better.  But even if we completely automate their decisional role, we cannot automate their jobs. Can the Manager’s Job Be Fully Automated

11.  DSS (Decision Support System) - Provide support primarily to analytical, quantitative types of decisions.  Executive (Enterprise) Support System - To support the information roles of executives  Group Decision Support System (GDSS) - Support managers and staff working in groups remotely and closely What ITs Are Available to Support Manager

12. Decision support system (DSS) - an organized collection of people, procedures, software, databases, and devices working to support managerial decision making Group decision support system (GDSS) - also called a computerized collaborative work system, consists of most of the elements in a DSS, plus software needed to provide effective support in group decision-making settings Executive support systems (ESSs) - specialized decision support systems designed to meet the needs of senior management