1. EFFECTIVE ONLINE FACILITATORS Robin Wright CUR/532 Melinda Medina May 18, 2015

2. DEVELOPMENT PHASES (Revised from Palloff and Pratt, 2011, p.22).

3. FORMS OF TRAINING Organization Time Management Online Communication Skills Online Teaching Experience Technical Skills

4. TWO IMPORTANT SKILLS FOR AN EFFECTIVE DISTANCE LEARNER  Communication  Presence

5. WHY IS EFFECTIVE COMMUNICATION NEEDED “In the online environment, communication is the key. The first thing to understand about communication is that the effect of the communication is not always what is written in black and white. You must read between the lines” (Pelletier, 2013, p. 2).

6. ACHIEVING EFFECTIVE COMMUNICATION Formal Education College Master’s or PHD Grammar Rules Vocabulary Formatting APA MLA

7. EFFECTIVE COMMUNICATION Do Provide Constructive Criticism Provide timely feedback Address questions, okay to reference other information such as syllabus Respond to students posts Ask open ended questions periodically Share personal experiences Lead by example Don’t Be critical Underestimate feedback Ignore questions or just refer to other information such as syllabus Be absent Ask closed questions

8. THE IMPORTANCE OF EFFECTIVE PRESENCE “Establishing presence is the first order of business in an online class, and the ability of the instructor to do so effectively, as well as to be able to encourage its development among the students, is one measure of instructor excellence online” (Palloff and Pratt, 2011, p.7).

9. ACHIEVING EFFECTIVE PRESENCE Continuous Interaction Students Not Automatically Engaged Challenge Learners Model Desired Behaviors

10. EFFECTIVE PRESENCE Do Create a relaxed forum Show availability Set boundaries Share personal experiences Lead by example Don’t Be critical of forum participation Be unapproachable Be overextend Overshare personal information Expect students to do things you don’t

11. REFERENCES Palloff, R. M., & Pratt, K. (2011). The excellent online instructor: Strategies for professional development. San Francisco, CA: Jossey-Bass. Pelletier, P. (2013). Retrieved from: http://www.facultyfocus.com/articles/online-education/what- online-teachers-need-to-know