1. The COMMUNICATION Process
CMT 11

2. What is COMMUNICATION?
The accurate transfer of information from a sender to a receiver.
When we communicate, we speak, listen, and observe

3. Did you know…
We spend over 80% of our waking lives is spent sending and receiving information!

4. Types of Communication
Verbal (talking)
Non-verbal (body language)
Visual communication (visual aids, ex. maps)
Written communication (pen & paper, texting)

5. Effective communication depends on the accurate transmission of a message
What are some barriers to accurate transmission?
How have you had a communication problem or failure to communicate?
Was there a miscommunication because of lack of understanding?

6. The Communication Process:
The Elements in the Communication Process, at its simplest, are:
Sender
Message
Receiver
Feedback
And the loop begins again!

7. Sender The Communicator Effectiveness is determined by Attitude
Selection of meaningful symbols
Depends on audience and environment

8. Message A communication in writing, in speech, in symbols
Message is either verbal, auditory, or visual

9. Receiver The person/machine/animal receiving the message
Also a communicator if they respond.

10. Feedback Verbal or nonverbal reaction or response
Allows communicator to adjust message and be more effective if needed.
Without feedback, there is no way of knowing if communication took place.

11. Communication Barriers
Communication Barriers are the various obstacles and hurdles which may arise during communication and lead to misunderstandings and misinterpretations by the receiver.

12. Types of Barriers Internal External
physiological or psychological in nature.
External
outside the body, in surrounding environment.

13. Examples of Internal Barriers
Fatigue
Poor listening skills
Attitude
Lack of interest
Fear
Mistrust
Past experiences
Negative attitude
Personal Problems
Emotions

14. Examples of External Barriers
Noise
Distractions
not working
Bad phone connection
Time of day
Jargon
Environment
Body language

15. Communications Technology
The accurate transfer of information from a sender to a receiver using technology
Examples
Books
using a computer
listening to Music on your ipods,
creating a photo collage

16. Awesome Example of Communication Technology!
One Red Paperclip
Sender – Kyle Macdonald
Message – Wants to trade up
Receiver – The population at large
Feedback – Very positive…message obviously received as intended.

17. Your Task “Exploring Communication Technology” worksheet
Online research where necessary