1. Emotions and Communication
Chapter 6
Emotions and Communication

2. Topics covered Emotional Intelligence Understanding Emotions
Obstacles to Communicating Emotions Effectively
Social Media and Emotions
Guidelines for Communicating Emotions Effectively

3. After studying, you should be able to…..
Measure your emotional intelligence.
Distinguish among theoretical perspectives on emotions.
Recognize reasons people may not express emotions effectively.
Identify the expression of emotion on a social networking site.
Apply this chapter’s guidelines to enhance your skill in communicating emotions.

4. oblivious to others’ feelings and his own
hurts and offends others
emotional ineptitude adds to fun

5. Emotional Intelligence = EQ
The ability to recognize feelings, to judge which feelings are appropriate in which situations, and to communicate those feelings effectively

6. Carol Saarni’s “emotional competence,”
involves awareness of our own emotions, including multiple emotions experienced
simultaneously,
the ability to recognize and empathize with others’ emotions,
awareness of the impact of our expression of emotions on others,
and sensitivity to cultural rules for expressing emotions

7. Although some scholars think EQ is not part of overall IQ but rather a distinct kind of intelligence, there is broad consensus that emotional intelligence is important for interpersonal effectiveness.

8. Emotional intelligence is linked to well-being
People who have high emotional intelligence quotients are more likely than people with lower EQs to create satisfying relationships,
to be comfortable with themselves,
to work effectively with others,
and to have better overall health
(Daniel Goleman, 1995a, 1995b, 1998;)

9. Qualities of Emotional Intelligence
Being aware of your feelings
Dealing with emotions without being overcome by them
Not letting setbacks and disappointments derail you
Channeling your feelings to assist you in achieving your goals
•• Being able to understand how others feel without their spelling it out
•• Listening to your feelings and those of others so you can learn from them
•• Recognizing social norms for expression of emotions
•• Having a strong yet realistic sense of optimism
Emotional intelligence includes more than being in touch with your feelings.

10. Qualities of Emotional Intelligence
Being able to understand how others feel without their spelling it out
Listening to your feelings and those of others so you can learn from them
Recognizing social norms for expression of emotions
Having a strong yet realistic sense of optimism

11. Emotional intelligence includes more than being in touch with your feelings
(like catching a cold…If we express anger, others are likely to respond with anger or defiance. On the other hand, if we express love or yearning for closeness, others are likely to respond more positively)

12. Understanding Emotions
Although emotions are basic to human beings and communication, they are difficult
to define precisely.
Some researchers assert that humans experience two kinds of emotions:
* some that are based in biology and
thus instinctual and universal,
* others that we learn in social interaction

13. Many scholars don’t find it useful to distinguish between basic emotions and learned emotions.
Many scholars think that most or all emotions are socially constructed to a substantial degree.
(For example, we learn from particular
others and the generalized other
when to feel gratitude,
embarrassment, and so forth.)

14. Emotions
Our experience and interpretation of internal sensations as they are shaped by physiology, perceptions, language, and social experiences

15. Physiological Influences of Emotions
Organismic view of emotions: we experience emotion when external stimuli cause physiological changes in us

16. For example, when people smile (physiological action), their moods (emotions) are more positive, and when people frown, their moods are more negative.
Emotional expression begins with a perception of something, perhaps seeing a gift with your name on it or noticing that someone with a weapon is running toward you.
After the perception, we experience changes
in our bodies: We feel a tingle of anticipation on seeing the gift; adrenaline surges
when we are approached by someone with a weapon. Finally, said James, we experience
emotion: We feel joy at the gift, fear at the aggressor.
The organismic view regards emotions as instinctual responses to physiological

17. Adrenaline surges when we are approached by someone with a weapon.
After the perception, we experience changes in our bodies: We feel a tingle of anticipation on seeing the gift;
Adrenaline surges when we are approached by someone with a weapon.
Finally, we experience emotion: We feel joy at the gift, fear at the aggressor.
The organismic view regards emotions as instinctual responses to physiological arousal caused by external stimuli.

18. Perceptual Influences on Emotions
Perceptual view of emotions (appraisal theory): subjective perceptions shape what external phenomena mean to us

19. Perceptual Influences on Emotions Continued
Cognitive labeling view of emotions: our labels for our physiological responses influence how we interpret those responses

20. Social Influences on Emotions
Interactive view of emotions: social rules and understandings shape what people feel and how they do or don’t express their feelings

21. Social Influences on Emotions
Framing rules
Feeling rules
Deep acting
Surface acting
Emotion work

22. Reasons We May Not Express Emotions
Social expectations
Self-protection
The chilling effect
Protecting others
Social and professional roles

23. Ineffective Emotional Expression
Speaking in generalities
Not owning feelings
Counterfeit emotional language

24. Guidelines for Communicating Emotions Effectively
Identify your emotions
Choose how to express emotions
Own your feelings
Monitor your self-talk
Adopt a rational-emotive approach to feelings
Respond sensitively when others communicate emotions

26. Rational-Emotive Approach to Feelings

27. Common Fallacies About Emotions