1. Moves to Standardise on Vendor-based User Statistics Ross MacIntyre University of Manchester ross.macintyre@man.ac.uk

2. Presentation Outline Requirements Existing Standards/Guidelines Case Studies On-going Initiatives Concluding Remarks References

3. Requirements Libraries –Academic –Commercial –Public Service Providers Publishers

4. Existing Guidelines/Standards ANSI/NISO Z39.7-1995 (Revision of ANSI Z39.7-1983) Library Statistics ISO 11620:1998 Information & Documentation - Library Performance Indicators ICOLC Guidelines1998

5. ICOLC Guidelines 1. Requirements - Use Elements –Number of Queries (Searches) –Number of Menu Selections –Number of Sessions (Logins) –Number of Turn-aways –Number of Items Examined Delineated by database, institutional locator, consortium, subscriber-id & time.

6. ICOLC Guidelines 2. Privacy & User Confidentiality 3. Institutional or Consortial Confidentiality 4. Comparative Statistics 5. Access/Delivery Mechanisms/Report Formats –secure, web-based –tabular data, on-line manipulation, downloadable –graphs/charts

7. Case Studies JSTOR Catchword ingenta SwetsBlackwell - SwetsnetNavigator RoweCom Blackwell Science - Synergy UK Research Project - SuperJournal

8. On-going Initiatives JICOLC (http://www.library.yale.edu/consortia/webstats.html) JNISO (http://www.niso.org) JNCLIS (http://www.nclis.gov) JARL (http://www.arl.org/stats/newmeas/emetrics/) JCLIR (http://www.clir.org) JUK - PALS ISO (http://www.iso.ch/cate/d19552.html) EU - Equinox (http://equinox.dcu.ie)

9. Concluding Remarks So what?

10. Additional References "White Paper on Electronic Journal Usage Statistics” Judy Luther, commissioned by CLIR (http://www.clir.org/pubs/abstract/pub94abst.html) ARL E-Metrics project Phase I Project Report (http://www.arl.org/stats/newmeas/emetrics/phaseone.pdf)