1. MODULE 11 NYMEX

2. NYMEX HISTORICAL RATES The NYMEX provides utility pricing for customers who have not chosen a supplier. The utility pricing listed on the NYMEX is intended to give you the rate for the average customer. A couple of reasons a customer’s price may be different is if the customer heats with electric, is small commercial, or is a commercial & industrial account. These factors will drive the customer’s price with the utility down because their usage is much higher than average. The NYMEX is particularly useful in providing a comparison between utility and supplier pricing. For example, when talking to a customer for Duke Energy, you may tell the customer the utility price has trended up over the past 6 months and enrolling in a fixed rate will provide them with more stability.

3. NYMEX HISTORICAL RATES GUIDE

4. PUTTING THE DETAILS INTO A CONVERSATION

5. STOP AND THINK… What is the NYMEX?

6. STOP AND THINK… When would you use the NYMEX?

7. STOP AND THINK… If you are speaking with a customer from Duke Energy and they’re on the fence about enrolling, how would the NYMEX help you paint an apples to apples comparison?

8. STOP AND THINK… How would you use the NYMEX and how does it help you?

9. STOP AND THINK… Will you use the NYMEX on every call?

10. STOP AND THINK… A COH Customer calls in who is considering enrolling with a Supplier for the Winter. Our current rate is higher than the COH Utility rate. How do you respond to the Customer in order to provide a side-by-side price comparison while outlining the benefits and value of choosing IGS Energy?