1. Project Management
Risk and Quality

2. Quality – Initial Thoughts
Identify a quality product you own or would like.
Why do you associate this product with quality?
How was the quality of the product checked and when?

3. Garbage In Garbage Out
Tamingdata.com

4. Project Quality Management
Creating and following policies and procedures in order to ensure that a project meets the defined needs it was intended to meet.
Recall Quality Theme to define and implement the means by which the project will create and verify products that are fit for purpose:
Satisfying stated stakeholder needs
Conforming to necessary standards

5. Quality Management Processes
Quality Planning – define the quality criteria for each product of the project, the quality methods and the quality responsibilities of those involved.
Quality Control – operational techniques, monitoring project results/products to determine if they comply with quality requirements/acceptance criteria.
Quality Assurance – evaluating overall project performance on a regular basis to provide confidence that project will meet quality requirements.

6. Project Quality Plan Customers’ Quality Expectations
Acceptance Criteria
Quality Responsibilities
Applicable Standards
Quality Control & Audit Processes: Quality Tools
Change Management/Configuration Management

7. Project Acceptance/Quality Criteria
A list of measurable definitions of the attributes required for products to be acceptable to the ….?
Example Quality Criteria?
Prioritised – eg MoSCoW Technique

8. Project Acceptance/Quality Criteria
A list of measurable definitions of the attributes required for products to be acceptable to the stakeholder(s).
Example Quality Criteria
Major functions
Development costs
Reliability
Security
Accuracy
Performance
Ease of use
Appearance
Prioritised – eg MoSCoW Technique

9. Quality Control Tools Appraisal Methods/Checks Statistical Methods
Reviews
Inspections
Tests/Performance Tests
Audit
Statistical Methods
Tally Sheet (eg number of errors)
Pareto Chart
Scatter Diagram
Fishbone Diagram (Cause and Effect)
Control Charts – With Upper and Lower Allowable Limits
Quality Standards
ISO9000, PRINCE2, PMI, H&S, Company Standards

10. Quality Register
A log of the quality events planned and undertaken, e.g. reviews, inspections, testing, and audits.
As the project progresses and records of quality activities are received, the Quality Register is updated to reflect the actual results from the quality activities
Quality Activity Id
Product ID
Product
Quality Method
Producer
Reviewer
Approver
Target Review Date
Actual Review Date
Result
Target Approval Date
Actual Approval Date 1
Web Page
Inspection …
Project Board
Fail 2
Performance Test
Pass 3
Audit Report 4… 9

11. Risk – Initial Thoughts
Think of a risk to your project.
How serious a risk is it?
What determines the severity of a risk?

12. Risk Management
Projects are enablers of change and change introduces uncertainty, hence risk.
A risk is an event that, should it occur, will have an effect on the achievement of the project objectives. We need to assess the probability of a perceived threat or opportunity occurring, and the magnitude of its impact on the project
Risk Management is a continual activity, performed throughout the life of the project, it is the proactive identification, assessment and control of risks that might affect the delivery of the project objectives.

13. Risk Management Cont. Identify the Risks – How? Assess – how serious?
Plan Responses – Assign Risk Owner, Cost approved, Mitigate
Monitor and Control
Update Risk Register regularly
Close risks which have disappeared
Escalate serious risks

14. Capture in a Risk Register
Risk Management Cont.
Identify the Risks – How?
Info from previous projects – Lessons learnt
Experience
Brainstorming
Organisation’s environment
External Factors/Organisations/Relationships
Assess – how serious?
Plan Responses – Assign Risk Owner, Cost approved, Mitigate
Monitor and Control
Update Risk Register regularly
Close risks which have disappeared
Escalate serious risks
Capture in a Risk Register

15. Risk Assessment
Probability - High - very likely that this risk will happen in the current circumstances
- Medium - the risk is likely to happen
- Low It is very unlikely that this risk will happen
Impact High If it does happen it will prevent the successful delivery of the project
- Medium - If it happens the project delivery will be adversely affected but the project will still deliver
- Low - Should it occur the risk will not prevent the project from delivering

16. Risk Assessment Cont. Match up! Which risks to largely ignored?
High impact AND High probability
Match up!
High impact OR High probability
Which risks to largely ignored?
Which risks to act on?
Which risks to monitor closely?
Which risks to keep under review?
Low impact AND Low probability
Medium impact AND/OR Medium probability

17. Risk Probability/Impact Map
Highly Significant 5 H
KEY
Major 4
Moderate 3 M
High Risk - control action must be a priority
Minor 2 L
Medium Risk - control action to be taken as a matter of routine
Insignificant 1
Low risk - No control action required, but will need to be monitored
Rare
Unlikely
Possible
Probable
Almost Certain
PROBABILITY

18. Risk Mitigation
Prevention – Take preventative action to avoid risk eg alternative action
Reduction – Reduce the risk, eg by adding resources/manpower
Acceptance – Accept risk eg if low probability
Contingency – Back up plan for if risk occurs
Transfer – eg subcontract work and risk

19. Action / Countermeasure Status / Review Comments
Risk Register
RISK LOG
Project:
Status / Version:
Author:
Date:
Distribution:
Ref.
Date Raised
Risk Description
Probability (P)
Impact (I)
Risk Rating
Managed Response
Action / Countermeasure
Responsibility
Review Date
Status / Review Comments 1
01/07/13
Risk 1
Low
01/09/2013 2
Risk 2
02/09/2013 3
Risk 3
High
03/09/2013 4
Risk 4
04/09/2013 5
Risk 5
05/09/2013 6
Risk 6
06/09/2013 7
Risk 7
07/09/2013 8
Risk 8
08/09/2013 9
Risk 9
Medium
09/09/2013 10
Risk 10
10/09/2013