1. Introducing Aetna Whole Health –
Baptist Health System and HealthTexas Medical Group
Baptist Health System
HealthTexas Medical Group
Aetna

2. Aetna Whole Health value — the triple aim of better health, better care, better cost
Earlier intervention
More coordination
Better care
Under the new ACO model WE CAN transform the way care is delivered in a way that works for everyone.
Our collaborative approach focuses on 3 key elements referred to as Triple AIM: Better Health, Better Care and Better Cost
Better Health meaning managing populations to identify patients that need care and that we are engaging more patients in their health through our innovative programs.
Better Care meaning Earlier intervention of patients that need care or that are not following care plans and with more coordination to eliminate redundancies .
Embedded Care Teams (Aetna and the provider) working together to coordinate care and follow-up on care in between visits
Together, they are not waiting for members to make appointments. They are being proactive by reaching out to and engaging members with technology and support.
Better Cost meaning Reducing unnecessary utilization translating into a more competitive offering: 8-15% first year savings with sustained savings
So this all sounds good, But let’s hear from some of our ACO collaborators to give you a better sense of how we are truly changing the model.
Better health
Better cost
Managing populations
More engagement
8 – 15%* savings year 1
Lower trend
*Up to 8-15% savings compared to best in market broad network plans. Actual results may vary.

3. Baptist Health System & HealthTexas Medical Group commitment
A member-centric, effective and efficient health care model that
meets the needs of each individual family
Appointment slots held open for members with chronic care, urgent care, or acute needs
Access to appointments on Saturdays
Access to extended hours before and after normal business hours
Physicians available at all times, day and night, for all patients
Immediate access to each patient’s personal health history and information

4. A better member experience
Presenter Tips:
Links on each picture work in slide show mode. Clicking on them will launch the video from You Tube. On the You Tube video tool bar, you can click to expand to full screen. Videos are also available to download for presentations on our SalesWeb site found from the SW home page under “Market Segments/Accountable Care Organizations.” See “request a video” in the upper left nav bar.
A better member experience
See what it’s like to be an Aetna Whole Health member (click on photo to play)
Beverly has congestive heart failure
Charles falls and hurts his knee
Watch this video to learn
Alex learns he is a diabetic
Angela’s spleen ruptures after a car accident

5. The Aetna Whole Health network includes:
Primary Care
HealthTexas Medical Group
MedFirst (Baptist Health System)
Pediatricians
San Antonio Pediatric Associates
ABCD Pediatrics
A Plus Pediatrics
Leon Valley Pediatrics
Urgent Care
Concentra Health Services
Texas Med Clinic
Alamo Heights Minor Emergency Clinic
Hospitals
Northeast Baptist
Baptist Medical Center
St Luke’s Baptist Hospital
North Central Baptist Hospital
Baptist Emergency Hospital
Mission Trail Baptist Hospital
*For a complete list of physicians and specialists refer to DocFind

6. Aetna Whole Health – Baptist Health System and HealthTexas Medical Group Coverage area: Bexar, Kendall, Comal, and Guadalupe
Map is for illustrative purposes only. Please consult DocFind for the most up-to-date information on providers and facilities in
the Aetna Whole Health – Baptist Health System and HealthTexas Medical Group.

7. Aetna Whole Health – Baptist Health System and HealthTexas Medical Group Coverage area: Bexar, Kendall, Comal, and Guadalupe
Map is for illustrative purposes only. Please consult DocFind for the most up-to-date information on providers and facilities in
the Aetna Whole Health – Baptist Health System and HealthTexas Medical Group.

8. Building your care team
First, choose a primary care doctor to lead your care team.
Visit
Type a name, specialty, procedure or condition in the “Who or what are you looking for?” box
Enter your ZIP code in the “Where?” box
Choose (TX) Aetna Whole Health – Baptist Health System & HealthTexas Medical Group

9. A Differentiated Member Experience
Dedicated phone number ( ) for you to schedule appointments and find primary care physicians
Gold ID cards to help providers recognize members
Member welcome video and e-brochure available at myaetnawholehealth.com