1. 1 1 Working Group Status RAGRAG July 08 Architecture & Framework Network Structure Systems & Processes Products Interconnect & Portfolio Broadband Line Access Point to Point Implementation & Migration Communications Contracts G A A A R A A G G

2. 2 2 Network Structure RAG Status: Green Key Issues Uncertainty surrounding BT multi line voice solutions to replace ISDN in the longer term Some CPs expressed concern that WBCC trialists have not been publicly identified Time (G ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (G) July Achievements Technical workshop for WVC set up, will run in September MSAN to POSI mapping relationship reviewed with CPs and issues resolved Briefing completed on recent decision to use MPLS PWs for delivering downstream Ethernet services August Work plan Complete work on Accessibility of Inventory datasets Preparation for WVC technical workshop Initiate work on Destination Groups and Numbering Plans Status:

3. 3 3 Systems & Processes (S&P) RAG Status Green Key Issues (For Discussion) Issues discharged from here to the relevant WG, ie I&M WG in most cases. Key Milestones June/July 2008 Achievements S&P (now including 21C Customer Experience (21C CE)): Main activity in this period was to report back on key areas of customer impacting progress from our CE programme. The report available @ http://www.btwholesale.com/21CCE includes a detailed report back on the issues and requirements raised at the January 21C CE event.http://www.btwholesale.com/21CCE A bilateral customer review of the 21CN order portal was held on the 25 th June. Further ones can be arranged at customer request. The new online BTW customer roadmap @ http://www.btwholesaleroadmap.com/. has been updated and formally launched. It now has over 60 users from major and smaller CPs alike. A web call to review the roadmap on the 1 st July received very positive feedback and further feedback would be appreciated, either via the feedback button or direct to graham.crane@bt.com.http://www.btwholesaleroadmap.com/graham.crane@bt.com NICC B2B: The T2R XML (generic) schema standard, L2C standard and user story requirements have been approved for publication. The location and address identification principles document has completed its formal review and will be published shortly once all the comments have been dealt with Four NICC B2B meetings were held in this period to progress the work programme for 2008 based on highest priority industry issues. These and the meeting schedule is as follows: Meetings: 1. Complete work on L2C standards and T2R generic schema.23 rd June 2. Priority work items for 2008: –Location/Address matching 23 rd June –Appointing/Arranging access: 12 th June & 23 rd June –Service Inventory & Catalogue9 th July –Billing high volume/calls workshop21 st July –A programme of 3 workshops and 3 audios is being planned for billing starting in September –For other items and further details see NICC B2B review pageNICC B2B review page 3.Continue work on international standards alignment with TNF, OBF, ITU, etc All CPs are encouraged to comment and contribute to the work. Please contact graham.crane@bt.com for more information or visit the niccb2b.org.uk web site graham.crane@bt.comniccb2b.org.uk July/Aug/Sept 2008 Work plan S&P WG/21CCE: The next in a series of 21C CE events will be arranged once a review of the programme is complete. These will kick off with information sharing web calls followed up with experts groups where required. Details of NICC B2B meetings listed above can be found on niccb2b.org.uk web site.niccb2b.org.uk The S&P WG would continue to provide support to I&M WG on operational support systems issues as DSP progresses and product WGs as required. Status: Time (G)Cost (G)Quality (G) Customer Sat. (G) Information (G)

4. 4 4 Interconnect & Portfolio RAG Status Amber Key Issues (For Discussion) RAG status now Amber Proposal to replace Extension SVLANs with an inter-tandem usage product. Key Milestones July Achievements Indicative SVLAN pricing presented NGN CC Billing Guide & Product Description updated August Work plan Review indicative SVLAN pricing in light of comments received Continue with NGN CC Interoperability development (Sept 10 th ) Progress NGN CC / MSIL trial preparations - subsequently deferred until September due to CP request not to start until minimum 12 months before launch Progress discussions on NGN CC contracts (Sept 16 th ) VIC Consultation – re-issue document incorporating CP feedback Define technical and commercial traffic for test environment in NGNCC Status: Time (G)Quality (G) Customer Sat. (A) Information (G) Cost (G)

5. 5 5 Line Access RAG Status: Amber Key Issues Further work is required in NICC to support VLA phase 2. Industry are concerned that the publication of NICC standards may be on the critical path due to CP resources issues Time (A ) Cost (A)Quality (A) Customer Satisfaction (A) Key Milestones: Information (A) June Achievements 21 CN Deployment plan presented WBCC/WVC presented Ownership of WVC agreed Further update on WBCC product development and project plans Technology trial of WBCC discussed July Work plan Technical and Commercial workshop on WBCC/WVCC Briefing paper on IP Multi Line Voice Re issue the industry Con doc on ISDN requirements MSIL issues to be resolved Pathfinder presentation Status:

6. 6 6 Point to Point as of 24 rd July 08 RAG Status Red Key Issues (For Discussion) Exchange Openings and Closures. No update this month although workshop is set for 14 th August, noted PPC product line responded to West Kensington closure but await Ethernet products to follow suite Concerns over lack of industry engagement in responding to 10G MSIL variations needed, but required 10G pricing (inc. resilience) to move this on, MSIL resilience proposals made in principle and will be debated through at BB WG in detail There is a potential dispute between BT and CPs over what constitutes mutual interconnect and this has implications on space allocation, BTW RAD now engaged – still await BT definitions TDM fease for 21CN PPCs based on EOO not EOI, regulatory position needs to be clarified, expected design update not given. Key Milestones July Achievements Continued TDM exerts group July WG held with 3 CPs in attendance, progress made on MSIL issues but TDM issues remain Time (R)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) August Work plan Next meeting set for 22 nd August as an audio, will seek next face to face to be a deep dive on TDM aspects in Report back on (postponed) MSIL inter-product meeting Report back on exchange management further progress with meeting due on 14 th August

7. 7 7 Broadband RAG Status: Amber Key Issues IPSC Launch Pricing (not due until notification at beginning of July) Confirmed date for WBMC consuming IPSC DDQ & Real-time elements of WBC Indicative Launch pricing WBC DDQ pricing is key to a successful consultation on IPstream & Datastream sunsetting – DDQ requirements capture workshop held on 26 th June and a number of follow-up sessions planned to tackle key requirements/concerns Time (A ) Cost (G)Quality (G) Customer Satisfaction (A) Key Milestones: Information (A) July Achievements IPstream Sunsetting CONDOC has delivered 12 formal responses so far, with 3 CP bi-laterals also completed. SDSL ‘Requirements Capture’ CONDOC has 5 formal responses for far, with a couple more expected. WBMC Roadmap Priorities briefing has also generated 5 responses so far August Work plan Next Working Group is to be held on 1st July and will include: IPSC Launch Pricing/Ts&Cs WBCC/WVC Update CONDOC feedback and next steps Update on Datasets Conclude the IPstream Sunsetting and SDSL CONDOCs Start WBC Closure Consultation Issue next Datastream Sunsetting CONDOC Content Connect engagement and review of proposed commercial/technical models Status:

8. 8 8 Implementation & Migration (&CT) RAG Status Amber Key Issues (for discussion) 1.Pathfinder 1 schedule to be published (by end of July) 2.Clarity required on Pathfinder 2 inc timeframes, scope and key activities 3.Further clarity is required on ISDN timeframes, migration dates and methodologies that relate to CPs and end customers 4.Pre-migration scheduling solution required for national migration including PSTN & ISDN 5.Fit for purpose MCC portal and handbook in place for start of PF migration. Key Milestones June/July Achievements Completed options evaluation for Pathfinder 1 with outcome that Pathfinder formally re-starts circa October 2008 Two CPs participating in early migrations in Wick & Bedlinog over summer to continue operational learning (first 17 lines migrated in Wick on 17/07) Continued bi-laterals with CPs to support migration process design Pre-migration scheduling proposal shared with CPs for moving forward on Pathfinder 1 (bi-laterals to follow) CPE risk mitigation communications plan progressed July/August Work plan Complete pre-migration surveys to create benchmark for Pathfinder 1 evaluation process Complete small migrations in Bedlinog and Wick during August and continue learning review Publish definitions & roadmaps for Pathfinder activity (C21-IM-013) in support of 21CN Deployment Plan & BT/CP discussions to date Formally agree approach to pre-migration scheduling for remainder of Pathfinder sites and evaluation process to underpin longer term solution for TCP fit & Grooming. Review Migration portal capability roadmap @ August IMWG Time (A)Cost (G)Quality (G) Customer Satisfaction (G) Status: Information (A)

9. 9 9 CriterionBTW actions taken to move to green Status Actions for CPs Network & Service Testing complete stability and service regression testingSchedule time at BT Test facility as required from 14 th June Migration Processes Migration Customer Experience run through to be undertaken as a reminder for CPs BT to determine how Bedlinog & Wick will be notified through the MCC portal Pre-migration schedule published 21CN Flag available (included in RS800) Emergency and critical process review with CPs Confirm regression process & SLAs Ensure appropriate personnel attend ‘reminder’ webinar/operational readiness wargames & any processes implemented Use pre-migration schedule to brief end users on outages Complete systems development activity to use 21CN voice flag Business continuity BT Compliance statement against Industry Business Continuity Requirements reviewed and accepted by TIEPF None End User comms Approach to be confirmed on comms specific to Bedlinog & Wick end users and any lines proactively groomed as a result of CPE compatibility issues CPs will be responsible for all comms at Wick & Bedlinog (as agreed through Comms WG) CPE Compatibility Mitigation based on BT engagement with CPE Industry Associations directly [underway] BT/CP workshop to agree mitigation plan [18/4] CP Communications to support mitigation plan Use the communications provided and brief their customer facing teams on CPE compatibility plans, risks and processes Pathfinder 1: Operational Readiness (17/7/08)

10. 10 Interconnect Route Migration (DLE offload via VICs) Review BT has completed formal VIC Consultation closure process through IPWG – no objections CMRs are now available to CPs through the DEDs system on a weekly basis Good feedback from CPs that transfer process now operating smoothly Completion of T3a activity by final CPs will give final validation that all green elements can be moved to blue for complete Progressing early visibility of DLE Offload schedule (6-12 months) to facilitate early start to the programme Update: 24/06/08 StatusElement Description Update/Next Steps Admin PhaseNo o/S issues noted Preparation Phase No o/S issues noted Transfer Phase T1& T2 transfers complete. T3a/b & 4 commenced with all CPs signed up for 3a Post Transfer Phase Action: CMRs to be analysed, reviewed and fixes applied. BAU VIC Product Billing accuracy for VIC circuits and usage is now key issue

11. 11 Migration Communications RAG status: Green July 08 achievements Webcalls –webcall held on BTW’s Customer Roadmap on 1 st July, 44 attendees on the call. Positive have increased log in requests for the Roadmap. Programme of this year knowledge sharing webcalls is being agreed. Planning started for the first quarterly update webcall on the DSP, Voice Strategy and Consult21 working group updates. Other information: Communications working group have agreed that no communications will be sent for Wick and Bedlinog migrations. Communications will commence from Nelson onwards and changes are being made to the door drop and visuals. Expert groups: Reseller communications experts group held 31 st July – general update given. Corporate communications experts group held 18 th July – edit session to corporate communications pack (see below) Corporate communications: The corporate communications material is close to completion, the pack will be issued to the experts group for final review and will then be issued. The pack contains: - Presentation. - Brochure – in PDF, in switched-on corporate branding template. - Memo – for IT directors (or equivalent role) to use internally - Q&A pack – which provides a level of technical detail Following requests, a word version of the brochure and a white labelled version of the presentation will also be created. Once finalised the material will be posted onto the corporate area of the Consult21 website. Other: Our three Carlson contacts, Chris Mather, Catherine O’Leary and Ian Dalton, have moved on. Two new contacts, Hugo Firth and Stuart Hamilton will be introduced to the working groups shortly. August 08 work plan 1 st August – main Communications working group scheduled. Full planning on the quarterly update webcall. Final issue of the corporate communications material Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (G) Issues/concerns: Time status remains at amber status until Pathfinder plans are finalised – which are expected very shortly.

12. 12 Contracts (MSA) as of 10 th July 08 RAG Status Amber Key Issues (For Discussion) Progress made but require evidence on product launch process giving timely contractual documentation for next set of product launches Key Milestones June/July Achievements Set the MSA general T&Cs and appendix 1 and Appendix 4 (Definitions and Billing sections) as base lined ready for formal review. Time (A)Cost (G)Quality (G) Customer Sat. (G) Status: Information (A) July/August Work plan Plan engagement calendar for formal review using agreed review guidelines Follow up call between industry & MSIL product manager to conclude service specific comments Initiate formal MSA MSIL review Gain internal sign off for eventual external publication of a MSA strategy document

13. 13 WG Issues & RAGs Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG without outside help. The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be closed and the WG status will revert. Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below. Indicator/StatusRedAmberGreen Time Agreed key milestone date cannot be met Agreed key milestone date in jeopardy All milestones on track Cost (resource) WG failing due to lack of resource WG requires extra resourceNo additional resource required for WG Quality WG failing against Key Processes Indicators (KPIs) WG KPIs in jeopardyAll KPIs on track Customer Sat. Overall customer satisfaction rated as poor Overall customer satisfaction rated as average Overall customer satisfaction rated as good Information Content not agreed causing critical delays Content agreed but delivery date not agreed Required content (to be) delivered to time