1. Unit 8 - Critical Thinking and Problem Solving 8.1a - Contingencies! 1

2. 2 Critical Thinking and Problem Solving  Manager Suzi Smith is having a crisis!  Frank has just called her through the walkie talkie to say the roller coaster has broken down and customers are currently stuck at the top.  No one is any immediate danger though.

3.  In your pairs, decide what she needs to do immediately after hearing this message from Frank, the roller coaster operator.  Discuss your decisions with other class members.  As a class, come to a consensus as to the best course of action. 3 Task 1: What should she do ?

4.  The fire brigade are here to carry out the rescue.  Fortunately the rescue operation was a success. 4 Crisis solved…

5.  Suzi comes to work and finds a film crew waiting for her.  They are demanding an interview based on yesterday’s crisis.  What should she say? Plan out a press release. 5 Task 2: The following day…

6.  Ticket sales have slumped dramatically following the accident and press release.  The press release clearly wasn’t reassuring enough to persuade people that future accidents won’t happen. 6 The following week…

7.  In your pairs, come up with a visually based promotional campaign to get more customers to visit the theme park.  You will be presenting your visually based idea to the rest of the group. 7 Task 3: What should Suzi do now?

8.  Unfortunately your promotional campaign has not worked.  Fun Times is making huge losses.  Suzi is desperate! 8 The following month…

9.  Come up with an alternative market for Suzi to target.  Instead of simply thrill seekers looking for a day out, who else could she target to come to theme park? 9 Task 4: What should Suzi do now?

10.  Therefore, come up with a 3 minute pitch to Suzi, explaining what her best course of action is now.  What alternative market can she be targeting?  How can she do this? 10 Come up with a pitch

11.  Your ideas have worked and Fun Times theme park will not have the close.  Well done!  Great news for Suzi and her employees. She is very thankful for your efforts. 11 Fantastic!