1. Module 6 VeriFone POS Peripherals Copyright 2006 VeriFone, Inc. All rights reserved. No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human or computer language, transmitted in any form or by any means, without the prior written consent of VeriFone, Inc. VeriFone, Inc. is a registered trademark of VeriFone, Inc. All other brand names and trademarks appearing in this documentation are the property of their respective owners.

2. As a VeriFone Authorized Service Contractor you will need to know, become familiar with, and understand the peripherals that interface with the VeriFone POS terminals. Peripherals include equipment and software that is developed and manufactured by a company other than VeriFone – or third party vendor. These companies are also called VeriFone Partners, and include Gilbarco, Ryko, PDI, and Prologic. Module 6: VeriFone POS Peripherals Introduction

3. VeriFone is unique in that we do not manufacture our own dispensers, back office software, or other POS peripherals. As a VeriFone Authorized Service Contractor it will be critical for you to identify, understand, and interface these peripheral devices with the VeriFone POS terminals in order to be a successful Service Technician. Introduction Module 6: VeriFone POS Peripherals

4. Objectives In this module you will learn: VeriFone POS peripheral equipment Features for each peripheral interface Suggested reading Module 6: VeriFone POS Peripherals

5. The following is a list of the VeriFone POS Peripherals and Petroleum Partners: Back Office Software Car Wash Controllers Coin Dispensers Easy ID (manufactured by VeriFone) Fuel Dispensers and Card Readers Loyalty Money Order Printers Networks Proprietary Fleet Scanners Tank Level Monitoring UPS Peripherals Module 6: VeriFone POS Peripherals

6. There are some peripheral devices that require a Ruby Card in order for the equipment or feature to interface with the VeriFone system. The Ruby Card offers additional capabilities for the VeriFone POS system. It is a memory card that provides additional peripheral installation options. Peripherals Module 6: VeriFone POS Peripherals

7. The following equipment and features require a Ruby Card: Car Wash Easy ID Expanded PLU’s HPV-20 ** Money Order Proprietary Fleet QSR – Quick Serve Restaurants ** The features listed above only require one Ruby Card in the Controller – except for the HPV-20 functionality. With this feature each terminal must have a Ruby Card. Peripherals Module 6: VeriFone POS Peripherals

8. Back Office Software VeriFone's GemCom product is an MS DOS-based PC communication utility, which transfers data from the Ruby to a PC. GemCom is capable of the following: Retrieves totals from the Ruby Provides the transfer of system totals Provides bi-directional transfer of system information Peripherals Module 6: VeriFone POS Peripherals

9. There are currently two versions of GemCom— GemCom16 and GemCom32. GemCom16 is 16-bit, GemCom32 is 32-bit. GemCom16 is usually referred to as “GemCom”, GemCom32 is usually referred to as “RubyLink”. When installing the appropriate application on the Ruby terminal you may have a choice between GemCom or RubyLink. Peripherals Module 6: VeriFone POS Peripherals

10. In order for back office software to interface with a VeriFone POS system the software will need to include either GemCom or RubyLink. As a VASC it will be critical for you to know the GemCom version being used by the vendor in order for the POS terminal to interface with the back office software. Peripherals Module 6: VeriFone POS Peripherals

11. The back office PC will connect to the POS terminal using a serial (RS232) connection. The maximum length for the RS232 cable is 100 feet. The baud rate must be set to 19,200. The default comport for the VeriFone POS controller is 5. There is a PC Communications Kit that may be ordered. This kit includes a 50 foot RS232 cable and both a 9-pin and 25-pin null modem. The null modem will be connected to the back office pc. A list of current back office partners can be found on the VeriFone website at: petro-c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

12. Car Wash Controllers When a car wash controller is interfaced with a VeriFone POS system it allows a customer to purchase a car wash at the dispenser. Depending on the software application on the VeriFone terminal, this feature usually requires a Ruby Card for the POS Controller. Peripherals Module 6: VeriFone POS Peripherals

13. When interfacing a car wash controller with a VeriFone POS terminal, when the customer purchases a car wash at the dispenser a car wash code will be printed at the dispenser. If a customer purchases a car wash inside the store, the Sales Associate will ring up the sale on the POS terminal. The receipt will include the car wash code. This code originates from the car wash controller and is sent from the car wash controller to the VeriFone POS Controller. If the customer purchased the car wash at the dispenser the POS controller sends the code out to the dispenser. Peripherals Module 6: VeriFone POS Peripherals

14. The car wash feature also includes three different types of discounts. They include: A minimum number of gallons must be purchased. For example, the customer must purchase at least 10 gallons of fuel in order to receive a discount on a specific car wash. A minimum number of gallons must be purchased on a specific fuel product. For example, the customer must purchase at least 10 gallons of premium fuel in order to receive a discount on a specific car wash. A minimum dollar amount must be purchased. For example, the customer must purchase at least $25 in order to receive a discount on a specific car wash. Peripherals Module 6: VeriFone POS Peripherals

15. The default comport on the VeriFone POS system is comport 1. An RS232 cable will run from the POS controller to the car wash controller. For the most current list of car wash controllers that interface with the VeriFone POS systems go to the VeriFone website located at: petro-c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

16. Coin Dispensers When a coin dispenser is interfaced with the VeriFone POS terminal(s), the coin dispenser handles all change. The Sales Associate no longer handles any coins, which will in turn speed up the cashier lane – research shows 5 seconds will be saved on every transaction. The other advantage of the coin dispenser is errors caused by the Sales Associate miscalculating change back to the customer. Peripherals Module 6: VeriFone POS Peripherals

17. The coin dispenser interfaces with a special VeriFone cable (P/N 55202-01). The cable is gray in color. Using an RS232 cable will not interface with the VeriFone POS and will cause communication issues. The default comport on the VeriFone POS is comport 1. For the most current list of coin dispensers that interface with the VeriFone POS please go to the VeriFone website at: petro-c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

18. Easy ID With the EASY ID feature, it is easy to comply with applicable laws for selling age-restricted products. Cashiers can swipe or scan an ID to automatically verify if the customer is of legal age to purchase alcohol or tobacco products. For states with magnetic stripe IDs, the licenses can be swiped in the Ruby. For states with 2D bar codes, a 2D bar code scanner (which can also be used for scanning products) can be used. Note : Check to be sure the state you are installing supports this feature. Peripherals Module 6: VeriFone POS Peripherals

19. When tobacco or alcohol is sold, the Sales Associate will swipe of the customer’s driver’s license. For states with magnetic stripes on their licenses, the Ruby reads the magnetic stripe on the back of the driver’s license and checks the birth date. Peripherals Module 6: VeriFone POS Peripherals

20. Fuel Dispensers and Card Readers Unlike other POS manufacturers in the petroleum industry, VeriFone does not manufacturer fuel dispensers or dispenser card readers. Instead the VeriFone POS terminal(s) interface with a variety of fuel dispensers and dispenser card readers. In order for the VeriFone POS to interface successfully a dispenser interface device will need to be installed. Peripherals Module 6: VeriFone POS Peripherals

21. Currently VeriFone POS systems interface with the following fuel dispenser manufacturers: Bennett Gilbarco Schlumberger Tokheim Wayne The default comport on the VeriFone POS controller for fuel is comport 6; the default comport for the dispenser card reader is comport 9. Peripherals Module 6: VeriFone POS Peripherals

22. Loyalty Loyalty solutions are used to promote repeated business and add customer conveniences. VeriFone offers an integrated loyalty partner program. These partners will provide the site with the tools and resources. Peripherals Module 6: VeriFone POS Peripherals

23. Benefits of a loyalty program include: Repeated business Frequent customer visits Increased customer retention Data capturing Customer rewards For a current list of VeriFone Loyalty partners visit our website at: petro-c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

24. Money Order Printers VeriFone POS terminals interface with several money order printers. The Sales Associate will sell the money order thru the POS terminal. The terminal will communicate to the money order printer and print the specified money order. The default comport on the VeriFone POS system is comport 1. For a list of money order partners visit the VeriFone website at: petro-c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

25. Networks VeriFone POS systems interface with several major oil and generic networks. Each network may have several different communication methods available for credit and debit card transactions. The most common methods include: Satellite (VSAT) DSL (lease-line) Dial-up Datawire/SysTec For a current list of generic networks visit our website at: petro-c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

26. Proprietary Fleet The proprietary fleet program allows a site to have a private label credit card for their specific business. Fleet programs can promote loyalty, and strengthen a site’s return business. Some proprietary fleet programs require a Ruby card when interfacing this feature with the VeriFone POS systems. The Ruby Card allows the site to accept private label cards both inside at the POS terminal and outside at the dispenser card reader. Peripherals Module 6: VeriFone POS Peripherals

27. If a customer uses a private label credit card at the dispenser when the card information is sent inside to the POS controller it will send the information to a separate fleet card system instead of sending to the major oil network. The fleet card system will store the transaction information and later the site will pull these transactions for billing. The default comport for the VeriFone POS controller is comport 2. For a current list of proprietary fleet programs interfacing with the VeriFone POS system visit our website at: petro-c.verifone.com Peripherals Module 6: VeriFone POS Peripherals

28. Scanners VeriFone POS terminals support many types and models of scanners. The scanner is used to scan the bar code or UPC code on items that are sold at the site. The default comport assigned on the POS for the scanner is 8. Peripherals Module 6: VeriFone POS Peripherals

29. When ordering a scanner if you mention it will be used at a VeriFone POS site it will be shipped “Ruby Ready”. This means the scanner has already been programmed to interface with VeriFone POS systems. “Ruby Ready” scanners are also compatible with the Topaz POS. For a current list of vendors selling Ruby Ready scanners visit our website at: petro-c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

30. Tank Level Monitor Systems (TLS) VeriFone POS systems interface with a tank level monitoring system. By interfacing the TLS with the POS, the POS will report the tank level monitoring information on the shift and daily reports. This can save a site valuable time and will help them to better manage their fuel inventory. The tank monitor interfaces with the Ruby terminal using an RS232 cable. The default comport is 1. A current list of tank monitors interfacing with VeriFone POS systems can be found at our website: petro- c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

31. Uninterrupted Power Supply (UPS) The interruption of power to the POS system can result in lost sales or lost transaction data. It is a weights and measurements requirement to connect a POS to a UPS when fuel transactions are sent to the POS system. A current list of VeriFone authorized UPS devices can be found at our website: petro-c.verifone.com. Peripherals Module 6: VeriFone POS Peripherals

32. Review Now that you have an understanding of the VeriFone POS peripherals, let’s review. Module 6: VeriFone POS Peripherals

33. Review Multiple Choice: Which devices below require a Ruby Card in order for the equipment or feature to interface with the VeriFone system. ___ HPV-20 ___ Proprietary Fleet Programs ___ Expanded PLUs ___ All of the above Module 6: VeriFone POS Peripherals

34. Review If you chose all of the above you are correct! Module 6: VeriFone POS Peripherals

35. Review True or False: For the HPV-20 functionality each terminal must have a Ruby Card. Module 6: VeriFone POS Peripherals

36. Review If you answered TRUE, you are correct! Module 6: VeriFone POS Peripherals

37. Review Multiple Choice: GemCom is: ___ a windows based system used to download software into a VeriFone POS terminal. ___ a MS DOS-based PC communication utility, which transfers data from the POS terminal to a PC. ___ another name for Gemix. ___ used to convert data to XML format. Module 6: VeriFone POS Peripherals

38. Review GemCom is a MS DOS-based PC communication utility, which transfers data from the POS terminal to a PC. Module 6: VeriFone POS Peripherals

39. Review True or False: In order for back office software to interface with a VeriFone POS system the software will need to include either GemCom or RubyLink. Module 6: VeriFone POS Peripherals

40. Review If you answered TRUE, you are correct! Module 6: VeriFone POS Peripherals

41. Review Multiple Choice: When interfacing a back office accounting system with the VeriFone POS: ___ The maximum length for the RS232 cable is 100 feet. ___ The baud rate must be set to 19,200. ___ The default comport for the VeriFone POS controller is 5. ___ All of the above. Module 6: VeriFone POS Peripherals

42. Review If you answered All of the Above, you are correct! Module 6: VeriFone POS Peripherals

43. Review True or False: A car wash controller can be interfaced with a VeriFone POS system however, car wash codes will only be available inside the store. Module 6: VeriFone POS Peripherals

44. Review This is FALSE. When interfacing a car wash controller with a VeriFone POS terminal, when the customer purchases a car wash at the dispenser a car wash code will be printed at the dispenser. Module 6: VeriFone POS Peripherals

45. Review True or False: The car wash feature can be configured to include a discount. For example, if the customer purchases at least 10 gallons of fuel they can receive a discount on a specific car wash. Module 6: VeriFone POS Peripherals

46. Review This is TRUE, there are 3 different types of car wash discounts. By volume, by volume and specific fuel product, and by dollar amount. Module 6: VeriFone POS Peripherals

47. Review Multiple Choice: The default comport on the VeriFone POS system for car wash is comport: ___ 1. ___ 2. ___ 3. ___ 4. Module 6: VeriFone POS Peripherals

48. Review The default comport on the VeriFone POS system for the car wash is comport 1. Module 6: VeriFone POS Peripherals

49. Review Multiple Choice: The default comport on the VeriFone POS system for a coin dispenser is comport: ___ 1. ___ 2. ___ 3. ___ 4. Module 6: VeriFone POS Peripherals

50. Review The default comport on the VeriFone POS system for the coin dispenser is comport 1. Module 6: VeriFone POS Peripherals

51. Review True or False: With a Proprietary Fleet Card Program, cashiers can swipe or scan an ID to automatically verify if the customer is of legal age to purchase alcohol or tobacco products. Module 6: VeriFone POS Peripherals

52. Review This is FALSE, the feature to allow cashiers to swipe or scan an ID in order to automatically verify if the customer is of legal age to purchase alcohol or tobacco products is the Easy ID. Module 6: VeriFone POS Peripherals

53. Review Multiple Choice: Currently VeriFone POS systems interface with the following fuel dispenser manufacturers: ___ Cisco, Oracle, and River Valley. ___ PDI, Uni-Tezh, and Phaser. ___ Gilbarco, Tokheim, Schlumberger, and Wayne. ___ Dell, HP, and Gateway Module 6: VeriFone POS Peripherals

54. Review If you selected Gilbarco, Tokheim, Schlumberger, and Wayne you are correct. Module 6: VeriFone POS Peripherals

55. Review True or False: The default comport on the VeriFone POS system for the fuel dispensers is 6 and for the dispenser card readers is 9. Module 6: VeriFone POS Peripherals

56. Review If you answered TRUE, you are correct! Module 6: VeriFone POS Peripherals

57. Review True or False: With the Money Order feature, the Sales Associate will sell the money order thru the POS terminal. The terminal will communicate to the money order printer and print the specified money order. Module 6: VeriFone POS Peripherals

58. Review If you answered TRUE, you are correct! Module 6: VeriFone POS Peripherals

59. Review Multiple Choice: Major Oil networks may have several different communication methods. The most common include: ___ Satellite, DSL, Dial-up, and Datawire. ___ V850 and V950. ___ SD-LITE, RIP-5. ___ All of the above. Module 6: VeriFone POS Peripherals

60. Review If you answered Satellite (VSAT), DSL (lease-line), Dial-up, and Datawire you are correct! Module 6: VeriFone POS Peripherals

61. Review True or False: Fleet programs can promote loyalty and strengthen a site’s return business. Module 6: VeriFone POS Peripherals

62. Review If you answered TRUE, you are correct! Module 6: VeriFone POS Peripherals

63. Review True or False: By interfacing security cameras with the POS, the POS will report the tank level monitoring information on the shift and daily reports. Module 6: VeriFone POS Peripherals

64. Review This is FALSE! By interfacing the TLS with the POS, the POS will report the tank level monitoring information on the shift and daily reports. This can save a site valuable time and will help them to better manage their fuel inventory. Module 6: VeriFone POS Peripherals

65. Review True or False: It is a weights and measurements requirement to connect a POS to a UPS when fuel transactions are sent to the POS system. Module 6: VeriFone POS Peripherals

66. Review IF you answered TRUE, you are correct! Module 6: VeriFone POS Peripherals

67. Suggested Reading Information regarding all VeriFone POS peripherals can be found at our website located at: petro-c.verifone.com. Click on Petro Partners and then click the specific peripheral you would like to obtain more information about. Here’s a short demonstration. Module 6: VeriFone POS Peripherals