1. Overview of Leasehold and Sales Services Rob Hopkins Leasehold and Sales Manager

2. Stock – Unit Numbers Units DIYHO 67 DIYSO 98 Homebuy 126 877 Shared Ownership 386 Leasehold LSE ( 8 apartment Blocks) 168 Managed Scheme 32 Staffed by Rob Kristen Laura (Intern)

3. What we Do Sell Re-sell Full Housing Management Service Set Service Charges Set Rents Maintain Waiting Lists Authorise Works

4. How are we Monitored ? Leaseholders Forum 8 Leaseholders Constitution – Terms Reviews Services Sets and Monitors Targets Sets Priorities

5. Our Responsibilities Exterior walls, structures, fittings to Internal walls dividing flats from communal areas and passageways Communal aerials Common hallways Common staircases and lifts Common services

6. Our Responsibilities Communal doors, windows, and entry systems Roofs Chimneys Mechanical apparatus Every part of the Development above the level of the top- floor ceiling But ! Llys Menai heating, plumbing, electrical in flats

7. Accounting for Expenditure Service Charges - set in advance collected monthly Management and Administration Audit Fees Grounds Maintenance Communal Cleaning Caretaking Communal Power Buildings Insurance Ground Rent Responsive Repairs Major Works

8. Accounting for Expenditure Responsive Repairs Same Priority – private contractors Allocated to Block or Estate Collated at year end Used to produce service charge accounts at year end Used to inform next years likely expenditure estimates

9. Accounting for Expenditure Major Works Section 20 consultation – CALRA 2002 Nominate contactors Qualifying works - £250 pa Long term agreements - £100 pa 60 to 90 days minimum consultation period

10. Action Plan 2015/2016 Stock visit all units – dispersed stock monthly inspection of all schemes develop HOLD schemes – internally funded Communication and Engagement stage 2 of web development profiling of residents newsletter review STAR Action Plan hold 5 Leaseholders Forum’s and RBA’s

11. Action Plan 2015/2016 Policy develop a lease extension policy review Sales and Allocations policy review administrative lease charges review scheme management charges Management Rhyl sales reduce arrears attend Good Practise Groups train staff - IRPM qualifications Employ a leasehold apprentice

12. Any questions?